Great door and installers, poor customer after service
Great door, charged for door delivery, they sold door and installed, 70.00 charge to deliver door that was brought by the installers, not a huge charge but shows the type of charges that Smart Garage engages in. Charged 175.00 for removal and disposal, they did not dispose of door. Originally told charge for disposal fees so arranged to give door away but management tells us after job completion that no the fee is just an add on. Again not a huge charge but the constant add ons are something to watch out for with this company. and the changing reasons for their fees. According to management I am the only person to notice or mention these charges? Very poor after installation customer service. Paid the 5400.00, love the door but could not recommend this company.
- Approximate cost of services:
- $5,400.00
- Company Response
We are very up front with any charges, we separate out delivery on the doors because delivery is based on location. (someone in Chilliwack pays a bit more than someone in Langley because they are further away from us) As far as removal disposal charges go, as I discussed with you on the phone it is easier for us to take the door out when it does not have to be reused, we have one charge that includes removal if you want it. We send an itemized quote so that people can see exactly what they are paying for. We are glad you are happy with the door, we don't quite understand the frustration about detailed invoicing, but we appreciate your feedback. We feel that we are fair and upfront with the way that we itemize our invoices.