True North Underpinning

I hired True North Underpinning to lower my basement and can¹t say how much I enjoyed working with them through the whole process.

BEFORE

Before we got started I appreciated how quickly I got the job quoted ­
Otto knows his stuff and helped me sketch out my vision and get a quick (but accurate) sense for how much the job would cost.

We quickly received a full quote which had lots of detail on budget
numbers and I was very pleased at how closely the budgeted costs tracked our final invoice.

I also appreciated how the team showed up to work ­ they started on the day we agreed and had a full team show up every day to work a full shift. I never wondered where they were and always felt confident that my job was priority #1 for the team.

DURING

Daniel and the team are very hard workers but also very courteous ­ any time they needed to shut off the water or electricity they came up to ask permission and kept us abreast of the project as it progressed.

When changes (which are inevitable) arose Daniel was always available to talk (even late at night) to explain what was happening. We got few
surprises during the work but when we did I always felt comfortable about the level of detailed information I received and a full accounting of cost changes (in my case there was a small change that actually led to a cost saving ­ they were upfront about the money saved and were honest about deducting it from my invoice).

Underpinning a basement can be messy work and I really appreciated all the extras that they did for me and my family during the
Project.

The total project was supposed to take 7 weeks, and it ultimately took 7.5 weeks due to the inspection process, not due to Daniel¹s team. I really appreciated that they showed up to work hard every day and finished virtually on time.

Financial milestones were very clear and they never asked for money when it was not appropriate ­ they made sure that I was comfortable with everything before asking for the next payment installment.

AFTER

I often think that the true character of a contractor shows once the job
is done, the money all paid, and something comes up. There were a few unrelated items where I had asked Daniel for help. I felt very happy that he came to my rescue, on numerous occasions, and then wouldn't accept any payment for his help.

Bottom line: if you are thinking about underpinning your basement you need to talk to True North Underpinning. I have given my name as a reference to them and will happily answer any questions ­ that's how good I feel about their services.