had a terrible time with this company. They came in For my dishwasher That was leaking on the ground. Told my husband it was the Seal around the motor. Nothing else. Or no possibility of anything else. I talked to them and they said they would service it. 327 total.
To me that sounds like you fixed it.
He tells us not to use it for twenty four hours. Since the ceilant needs to dry.
After twenty six hours I use my dishwasher. Only
For it to be leaking even worse all over my Hardwood floor.
I call the company to complain. They are not listening to what I am saying.
I call back again and they put me on hold for thirty minutes. I hung up and called again. I told them how I paid all of this money For them to service it Only for it not to be fixed. There was no communication that it could be one of many problems.
They serviced it... Put some Sealent Down... And left.
What I was trying to explain To them is What a professional should do is come in And give their professional opinion on what the problem could be And Leave it up to the customer to decide whether or not they should proceed.
If this person came in and told me it could be this or this... That would affect my decision on how much work he would do.
It costs ninety dollars for them to come in. If We decide to service it they take that ninety off. So you're telling me Whatever they did was 360? After twenty six hours of waiting I turned it on and it was leaking everywhere. It was actually worse.
Had this man have walked in the store Took a look at the issues Without actually servicing it And Gave us his professional opinion That it could be A few minor issues or The pump (Which all he did was right down under parts pump and motor 498 plus tax Without discussing that it could possibly be the pump.) I would have told him to stop working I would pay you for your time of ninety dollars. And then I would buy a new dishwasher and have them come back in and install it.
Instead i'm out three hundred and twenty seven dollars... And have to purchase a new dishwasher And have that installed.
What they were not listening to me about was the fact that them just doing whatever they did Without discussing the possibility of a more expensive Problem First Would have been the ideal and more professional way of approaching this.
They can't expect the customer to look at the invoice and understand that the word pump and the price under the word part In 24 hours, this problem could not be fixed.And at this point we need to order this part and have it installed.
If anything they should have written that sentence. But Ideally that should have been discussed first.
I have never ever in eleven years of owning a home Had a service person come in and approach it like this.
After the
Third phone call when I called back after being On hold for 30 minutes.This lady one hundred percent agreed with me but all she could offer was a discount off the part. I obviously told her this company is one hundred percent not making any more money off of me. Or coming anywhere near my home ever again.
Over the weekend I decided I'll call back and talk to a supervisor On monday.
I spoke to her And she just kept repeating The same thing. But she wasn't listening to my concerns about how it was approached. No communication. I kept telling her that if there was communication I would have sent the man away after paying for him to walk in the door. I would not have wanted to pay 327 for doing nothing And 500 plus tax for the motor. That's the price of a new dishwasher. That's ridiculous.
She kept offering The same thing the other lady said which was a discount on the part. I said that's not good enough.
Their policy needs to change in the way that they do their business needs to change.
I said is there someone else I can talk to another manager or an owner. No she said. The owners don't come to the phone.
I said well maybe the owners will come to the phone when they realize that word of mouth is very important For a business.
She basically said.I can go ahead and write whatever I want Online Told me to have a good day and hung up.
I have never ever Dealt with a company that did not want to do right with their customers.
I am a very fair person. And I am one hundred percent willing to pay further time Of walking in this door. But the right thing to do would have been to discuss the problems with us before Doing something that made possibly fix it or possibly not. I am very disappointed With this company.
- Approximate cost of services:
- $327.00