Atlantic Van Lines

This past June my family and I moved to QC with Atlantic Van Lines.
The scheduling and execution of the move was flawless, my message and emails were always returned right away. My sales rep Farah was helpful and knowledgeable which put my mind at east.
As we didn’t have a place right away, we arranged for some storage, and then some last minute extra storage, but that wasn’t a problem, Farah worked it out for us.
Really a great experience from start to finish, we have to move for a work every few years, and now I know the company that we will use.

DO NOT USE THIS COMPANY. WHAT a disappointment!
we had paid $ 16,000 instead of $ 5,000 as agreed otherwise kept our furniture and more we billed for storage as long as we did not have them paid.
I do not want you to have recourse to their service department ...
I'm just a worker who has had to borrow to get my furniture and family belongings.
the cherry on top, we had more than $ 5500 damage besides family sentimental items lost forever. THEIR INSURANCE IS A CATCH TO MAKE MORE MONEY.
We used these guys for our move from Alberta to Quebec. We had to store stuff in storage for more than 5 weeks. To say the experience was unpleasant would be an understatement. We were quoted very low - but not the lowest of the companies I investigated. I have being told I should have known what my house contents weighed. They did not have the right size truck for our house.
Do not use this company.

First, with any long distance move there is always bound to be a few things pop up along the way. To expect less than that would be silly. My experience with Atlantic was a great one. I was making my first move from my home province and Lucy helped make moving my life here with me extremely easy and the comfort of knowing my delivery was in good hands helped a ton!! There was fluent communication and when something arose on either end, the other would contact and keep posted. The drivers were very efficient and worked quickly. They handled things with care, as anyone would when moving such things. I would not hesitate to use their services again as I know my things would be in good hands and I could rest assured knowing I've made the best choice for me and my home during such a move!!

When moving across the country, one must first understand that it will never go perfectly...these are just the facts of life. We hired Atlantic as a replacement for another moving company who were 2 days late, rather unapologetic and had what we considered a rather un-Noble set of business ethics - you can do the math as to who they were. In direct contrast, booking agent Farrah, when informed of our predicament was not only helpful and understanding but made every effort to have Atlantic make up for some of our lost time and a van arrived within 2 days. The movers were helpful, efficient and well organized and loaded within 2 hours.
When everything arrived in Niagara, it came on the day and time specified and although there was some damage - from what I assume was a slightly hurried morning loading from storage (it was not a well packed truck that day) - the process of settling the claim with Anita at Atlantic has been handled professionally and with a level of kindness and service that is refreshing in this day and age. While I will point out that there is a common thread in this postings that Atlantic needs to focus on improving on some carelessness in the actual delivery process, I wouldn't hesitate to entrust my belongings to them again in the near future.

I had this company move my stuff from Toronto to Calgary & they ended up damaging some items & loosing others & the delivery men are very rude & unprofessional! After paying $700 they offered to reimburse me $50 for stuff worth $400!
Totally useless company!

I recently moved from Ontario to Nova Scotia, and had done my research in moving companies. Finally I had decided on trusting Atlantic Van Lines with the delivery my belongings halfway across the country.
There had been discrepancies with the arrival date and ending price of the move, but the manager, Anita, was very quick to help find a resolution.

DO NOT USE THIS COMPANY.
We used these guys for our move from Ottawa to Toronto. We had to store stuff in storage for 7 weeks. To say the experience was unpleasant would be an understatement. We were quoted very low - but not the lowest of the companies I investigated. I should have known what my house contents weighed - do your homework people.
They did not have the right size truck for our house - and I had to make haphazard arrangements to store stuff for a week - as that was the best they could do. Had to cancel a flight, rent a car and drive some stuff down to Toronto. When they delivered our stuff - there was damage to couches, tables, chairs - over $5000 worth. We documented everything - they offered $130 ! We went through our insurance company - to cover the damage - as opposed to taking them to small claims court.
Best thing I can say - do not use this company.

Atlantic was very quick on getting back to me with a quote and move confirmation. The staff, namely Anita and Lucy were very accommodating and helpful. The pick up and drop off were right on time with no delays at all.

Moved from Ont to BC - After quite a bit of research, I chose Atlantic. My first contact was a very positive one. I spoke with Farah who set everything up-. The movers did a great job packing & loading everything. [Even with this care, there WAS some damage, BUT I was compensated in full( less deductible) for my estimates.
The driver arrived exactly on the day they promised. The only surprise at that time was the fact that they charged me $300.00 extra because I was on the 4th floor (elevator was used) & at the end of the hall.[Be aware of this!]
All else was very positive. Farah always responded to my calls/emails & if she did not have the answer, Anita did!
Sincerely
Archie from Ontario, now in Kamloops BC

Thank you Atlantic Van Lines for what has been the best moving experience I have ever had!
The office staff were well organized, educated and prepared to do what it took to earn my business. The excellent attitude and easy to understand explanation of the moving process set them apart from all the other companies I spoke to.
The men were on time for the pickup, introduced themselves, presented me with the paper work and got right down to business, no messing around, no wasting time. They made a game plan and stuck to it, they were in and out within 3 hours. PERFECT!
The delivery men were also great!
I had 2 minor damaged items, nothing to cry over but it still ticked me off, I called to report the damage and was directed on how to go about having it rectified. After a couple weeks I got a response, and though it wasn’t exactly what I wanted it was close enough, so no complaints.
I would hesitate to use again or recommend Atlantic Van Lines.