Horrible service :( Wish I had read the reviews before I signed up. Five months later and they have still not returned my other hot water tank which I am still being billed for... Five months and counting. After countless calls and follow-ups, being told that it was returned and not to trust what the other company was telling me, that I am putting too much "faith" in the other company... I was finally informed today (after I asked again) that my hot water tank has still not yet been returned. Then when I became upset, the individual on the phone asked "What's the big deal?". Customer service is completely lacking. I have requested that all my recorded calls be reviewed and that a manager finally call me... Wish I could turn back time and NOT go with this company. Don't make the same mistake I did.
- Approximate cost of services:
- $8,000.00
- Company Response
Good afternoon Ms. Dias,
Ontario Consumers Home Services would like to apologize for the inconveniences that you have experienced. We are actively auditing our Water Heater upgrade process to ensure that it is as seamless and customer friendly as possible. Ontario Consumers Home Services would like to take the opportunity to review your account and address your pending concerns. We kindly invite you to contact Danielle, Quality Assurance Manager on our toll-free number 1-866-883-9121 at your earliest convenience.