Aqua Spa Pools & Landscape Design

The pool constuction began October 2012. Our inground pool was completed in May 2013. Before completion we had multiple issues which were resolved such as the lack of two trenches; one for a gas line and one for an electrical line was not dug as per code. Our finished patio had to be re-dug in order to pass the project with the City. It had been stipulated in the contract that 2 trenches were required. We ordered an 8 by 10 feet concrete pad in order to place our cabana on it. AquaSpa/Royal Stone made the pad 6 inches too small and had to repair it as well. Once the pool was completed in May 2013 we had multiple issues with this company. Equipment was not properly taught to us and we were left contacting friends and family that had similar equipment for advice. Our biggest issue was that there were multiple stones left beneath the liner after AquaSpa/Royal Stone installed the pool. There was water buildup between the foundation and liner and AquaSpa/Royal Stone said there was no water builldup . The liner was removed twice by AquaSpa/Royal Stone in order to remove stones beneath the liner but the issues were never resolved. After many months of unresolved issues, multiple emails and calls we fired AquaSpa/Royal Stone. We consulted another pool company and the following was discovered•The liner was removed and multiple small holes caused by the stones beneath the liner were discovered. AquaSpa had not properly cleaned the foundation and tracking prior to installing the liner. Additional tears on the liner in the skimmer area that had been cut and apparently patched incorrectly by AquaSpa when liner was installed. This area was below water level and was a source where water had been penetrating. Two additional tears caused by an AquaSpa employee using our central home vacuum cleaner to vacuum the stones from behind the liner.• Multiple drill holes around the skimmer because the liner had been detached and reattached by AquaSpa twice prior after the first installation in order to remove stones from beneath liner. They were not able to rematch the existing holes causing the skimmer to not be sealed properly therefore causing water to penetrate• An abundance of calcification on the cement surface due to water buildup behind the liner• The cement foundation was compromised. There were holes in the cement base that had not been properly repaired by AquaSpa with hydraulic cement prior to installing the liner this also attributed to why there were stones under the liner.• Hayward LED lights were not installed as per the electrical building code.• The junction box is not waterproof and both are located below ground and too close to pool edge. The junction box should have been installed above ground. Corrosion of the wiring has occurred. The cord seal kit, which is part of the pool light installation, was not installed. Sump tube was constructed incorrectly. It should have been the depth of the pool however it is only 2 ½ feet in depth and our pool is over 4 feet in depth. The tube lacks a proper base plate and the top plate is held down to the ground with duct tape• The wrong anchors were used for the ladder installation. An interlock anchor should have been used instead of the ones present, which are concrete ones. We have incurred additional costs in order to repair the mistakes of AquaSpa/Royal Stone and the owner Pino should be held accountable for his errors.

AquaSpa Pools & Landscaping Design exceeded our expectations and did an incredible job in our backyard. From the first time I met Ken Morgan I knew I was going to give him my business. I must have met or talked to 10 different pool companies, some of which are the top rated on Homestars, but none of them went above and beyond like Ken did. His constant follow up, advice, and recommendations made us feel very comfortable with our decision in choosing them. I would not hesitate to recommend Ken to anyone and would not waste my time looking at any other company. I am pretty picky when it comes to things and Ken blew away our expectations with regards to quality, ability to deliver on time, workmanship, customer service, and price. He treated my home like it was his own. I will definitely use them for other landscaping projects in the future and consider him one of the best contractors I have ever worked with...If you are looking to get a Swimming Pool or get Landscaping done do not waste your time with any other company...call AquaSpa Pools.

From our first meeting .I knew that we would be using aquaspapools. Kenneth Morgan was very honest and knew his stuff. He always returned your call regardless how busy he was. He made us fell very comfortable with our decision to choose aquaspapools. They have just finished our pool and landscaping . Wow Ken and his crew made our family's dream come true. Amazing work , great crew and from start to finish in one month. They use nothing but the best quality equipment. He never shied away from answering a call or text regardless what time it was. If I had to do this over again I would use Aquaspapools in a heartbeat . Everything they said they would do they did. They did it with the most care and respect to us and our property. Thank you again Ken from Aquaspapools for making this journey an amazing one.
Sincerely,
John Anthopoulos and family
Maple, Ontario

Want to thank these guys for a amazing! Job
Right from the first meeting with ken we knew we would go with them. Very neat, professional and caring. Our pool & landscaping were done in a timely fashion. Thanks again would recommend these guys to anyone.

We are ecstatic with the wonderful pool and landscaping work that Aquaspa pools built for us last year. We were impressed by how carefully Tony planned and undertook each phase of what became a large component of our renovation. He always responded promptly to any concerns we had. We learned that the entire team sincerely care about the quality of what they build and that they want their customers to be happy. In so doing, we are very happy customers! We are very grateful to Tony for taking an entire day to calculate the grading of our property, and to help think through the best solution for our back yard steps at a below grade door. The flagstone steps look fantastic and have helped integrate the old part of our home with the new. It is a great improvement over the original design. The stonework and plantings were installed by skilled craftsmen who took a lot of pride in their work. The value of using Aquaspa pools is that they took the viewpoint, "what would I want done if it was my house". We would definitely recommend Aquaspa Pools for their pool and landscaping work! Thanks to all the Staff for their skills, knowledge and care.

We bought a new home and met with several pool companies to give us a quote, but more importantly give us some ideas on how to address our grade conditions as my backyard is sloped. This created a challenge for most companies, however AquaSpa Pools just validated how awesome my backyard can look and that my grade conditions are actually a positive! Not only did they provide me with a detailed drawing to ease my mind, but they presented some affordability options that helped make our dreams come true. My backyard is a true oasis and the social hub of the neighbourhood. Thank you everyone that works at AquaSpa Pools! My kids couldn't be happier with their new pool!

Got the best estimate from Pino for our backyard project. Aquaspa Pools were very patient with our ideas and helped us improve them with their suggestions. I like the professionally done job from the way it was all designed to the way its been built. The stonework, lighting, and everything else was well done and the project was completed on time. Overall, I'm very satisfied with the company and the quality job they've done. I highly recommend them!