Great installation. Great price. Lots of patience with us as we chose the colour. Loved the outcome. We had double hung windows installed on the front and side of the house. They look amazing.
However, two window systems broke the first time they were cleaned. We weren't worried as they were under warranty and we expected a quick response from the company. But several phone calls over three months, two received from a separate company seeking to ascertain responsibility (installer or manufacturer), and still no one has come to look at them or repair them.
So we are now very disappointed with what had been an excellent experience and are looking at the approach of winter weather without the ability to fully close two upstairs windows.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello Dear Customer,
We apologize for the issue you are having with your windows. We promise best service. Give us a call and we will take care of the entire issue as soon as possible.I again apologize for the issue, but don't worry it will be taken care of as soon as possible by our team members.
Thank you.