In September 2014, we engaged GoldStar to install three windows. On the positive side, the price was very reasonable. The company fixed a installation date and met this commitment. Also, the salesman suggested that we enlarge the kitchen window. We took his advice and the installer who enlarged the window did an excellent job, with minimum mess (cutting bricks cannot be completely mess free). The installers worked quickly and the job was completed in a timely manner.
On the negative side, it didn’t seem that one of the windows was correctly measured, and additional trim was required for them to install the window properly. Also on this larger window, the installers had to remove some trim from the siding, in order to install the window and didn’t replace it properly. Although they were told about this problem, they never came back to fix it.
Finally, one of the installers dropped something and cracked the frame of an older window (one they weren’t replacing) below the window that they were installing. This was not discovered until after they left (they did not advise us that they have cracked the frame). Since they never returned for the siding noted above, we hired someone else to repair the frame.
Only time will tell about the quality of the windows. However, we would not recommend this company’s installers.
- Approximate cost of services:
- $3,000.00
- Company Response
Dear Derek. We appreciate the fact that you've taken the time to write a beautiful review for us. Thank you so much.