I recently had to have an emergency repair to my roof for a missing shingle which was causing a severe leak through my bedroom ceiling. Given inclement weather, and a refusal by the initial roofing company to send someone out to repair the roof, I found The Roof Whisperer. They agreed to send a crew of two out to my home at the end of the day to assess and repair. They arrived relatively promptly, which was fine. They found a missing shingle, repaired it, and stopped the leak. Again, all fine. However, aside from the seemingly exorbitant charge (approx. $500) for showing up for about 30 mins to repair the shingle and look around, there were serious issues with the company's professionalism and integrity. Firstly, after the repair, the crew members each told my wife and i that they anticipated massive damage to our attic and insulation. They pushed for us to create a follow-up call the next day on the insinuation that if we didn't get them back out, we could be looking at a $50K roof/attic/insulation repair. They also showed us pictures of the damaged portion of the roof they repaired and promised to email the pictures to us so we could have it on file to collect on warranty and insurance. Yet, when we tried to a) book a follow-up, there was no answer (by email or phone) and b) despite multiple calls and emails, no pictures were ever forwarded in the nearly 2 weeks since the repair. Thankfully, we never did get the follow-up. Instead, we had an independent contractor look in our attic (something the Roof Whisperer crew members didn't even do!) and determined we have no issues to worry about. So, in sum - Pros: They showed up when we had an emergency call. Cons: Scare tactics. No follow-up support. Exorbitant billing. Based on this one service call, I would not recommend this company.
- Approximate cost of services:
- $500.00
- Company Response
Hi Andrew,
Firstly thank you for taking your time and writing about your experience with us. Criticism makes us reflect on our mistakes and makes us improve our customer service.
We do prioritize roof repairs as the first solution by stoping any leaks protecting your home. Repair was done in timely manner and in very bad weather conditions. Shingles were missing around roof vent which was removed and shingled correctly. Guys did the repair while it was raining and dark outside.Most of roofing companies do not even bother coming by under those conditions. Your wife did agree on the charges (which are fair and based on our industry standards) after pictures were shown where roof was damaged. Roofing specialists did not intend to push you for a follow up other than making sure that integrity of your roof system is not compromised. Your roof was damaged and we just wanted to find out and inform you on any deficiencies since we could not assess it properly at that time. There are multiple factors that causes a roof leak.
After going through all emails in the last two months we were able to find your email and I followed up with a couple phone calls and emailed you apologizing for missing to read your email.
Roof repair on your house was done on the same day we had 50 mm of heavy rain and the next day we had a flood with emails and phone calls. That was unusual as we tried to keep up with emergency calls. We do take pride in our workmanship and take very seriously honesty and integrity and improve everyday to make customers satisfied by not using any scary tactics at all but making them aware of their roof problems. Every homeowner would want to know if something is wrong with their house.
Once again I do apologize for not replying to your email and not sending the photos as promised.Regards
Arthur