Great spa, some initial problems but owner worked it
*** update***
After posting the review we were contacted by Christian who was very apologetic and agreed that our experience was subpar. We are satisfied that he has taken steps to ensure these missteps would not happen again and are pleased with arrangements he has made to make amends. Thank you Christian, we do love the swim spa!
Very frustrated and disappointed by our entire experience with this company. From issues around delivery, needing to use a Crane when at time of purchase was told it would not be necessary to the spa arriving with dirty rain water in the bottom and only 1 delivery person, not the 2 that was promised. Operations manual was not the correct one and assistance in getting the spa up and running was minimal. Have had constant and ongoing issues with water quality, initial response and support was prompt but that did not last. Cannot get anyone to reply to multiple text or phonecalls. Have been told to add so many different chemicals over the last 3 weeks not sure if the water is even safe to swim in. We are beyond frustrated by the lack of support and terrible service. Would never recommend this company.
- Approximate cost of services:
- $20,000.00
- Company Response
Thank you for allowing us to make things right for you.
Appreciate your time posting your experience.