Purchased new spa from this traveling roadshow. I have now waited a few months since purchase to give a review based on any problems withing first 6-9 months and how they deal with it! Customer service is not really there best!!! It started from first deposit payment, then late delivery and holding up my landscaping project. Since then the tub skirt around the outside keep popping out of the trim edge all the time. I was told to contact the manufacture. But note they did not help with problem either. Otherwise generally a nice spa if it would stay together properly to keep rodents out. But I am sure they will respond to this comment with a simple sorry to hear that your unsatisfied.( Standard Practice) If they do rectify the problem I will be sure to let everyone know.
- Approximate cost of services:
- $12,000.00
- Company Response
Hi William,
I am writing again in hopes that you will contact me so that we can get this addressed. We have over 500 customers in Barrie area so I'm not sure who to contact without a last name. To ensure privacy I am asking that you contact me otherwise I'd be contacting you.
Thanks,
Christian Ryan
March 3, 2020Sorry to hear that you are having issues with your hot tub skirting popping out of the trim. I'd really like to help. Can you give me a call at 519-722-4077 or email me at christianryan@premiumwholesale.ca so I can pull your file and get this rectified?
Thanks,
Christian Ryan
February 25, 2020