This was the worst home renovation experience ever. I had ecotech provide me with an estimate, and tony arrived for the first assessment. We gave him the contract because he seemed trust worthy, and rushed our order. We were told we were getting max door's,and the installer installed doors from candoor? Also, I was told my order would be rushed, and would be installed in 3 weeks, and 8 weeks later only one of the two doors were ready, And was not what we originally ordered. The side lights were missing the iron inserts my wife and I are sure we ordered. Mark (ecotech owner) stated he would give me a deal by charging me new inserts. We were not impressed with the installation. There is an obvious gap between the frame and door, and have contacted ecotech a number of times with no response. Obviously the 10 year warranty is a sham.... These guys will take your money, provide you a. Inferior product poorly installed...
Stay away.
-----updated oct 10th----
I am changing my rating from a 0 to a three because Vadim, the original installer has contacted many times and has shown dedication to completing the job. While the issue has yet to be resolved, and I have to say the ecotech team have been good in responding to my concerns as a consumer.
Attached is a picture of one of the door replacements with an obvious gap in my laundry room, but Vadim did a great job with my front door also attached. It's been a long journey for two door replacements ordered in the spring.
- Approximate cost of services:
- $7,000.00
- Company Response
Mr Ahamed. We spoke several times on the phone and as per our conversations you acknowledged that we never charged you for the sidelites. Regarding the door manufacturer we did use Maxdor as stated. We have never heard of any company called Candoor. Your review is misleading to our work and fraudulent. I offered to give you 2 (two) wrought iron sidelites at our cost and that we would cover the installation. Unfortunately due to the fact that from day one you were looking for the cheapest price. It was difficult to accommodate a customer such as yourself that is only looking to spend as little as possible. We would be happy to honour the price for the sidelites in return for an honest review. When we spoke you told us you would give us a 8 out of 10 based on the fact that the door took a long time to manufacture. Otherwise the work was great and the workers were professional. Please update your review to reflect an honest and truthful number. Furthermore we have not received even 1 (one) phone call from you regarding service. Please call our office at 1-888-880-6827 extension 2 for "service and installation" and we will make sure to have someone out within a few days to rectify any installation concerns you may have. If you cannot call us or are having trouble using our touch-tone system you may feel free to email us at info@ecotechwindows.ca. Thank you for your business.