Gas Fireplace Service and Repair
I called Martino to do a service check up on a gas fireplace and repair a pilot that wasn't staying on, after missing the first appointment, and then not completing the repair on the initial visit. I had to follow up after a couple of weeks to get a status, at which point I was called immediately with a ludicrous price for a pilot assembly and install. Not even taking into account the money they already took for the first visit and that they missed the first appointment. I have since found a reputable company to do the work on the FIRST visit and at a reasonable price. I would not recommend them.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Nino,
We are sorry to hear you were not happy with the service we provided. We would like to offer you a full refund as part of our Customer Satisfaction Guarantee.
Please contact our office on Monday (1-800-465-5700) and ask to speak to Adam to process your refund.
Thank you.