Canada Junk Removal

I purchased a discount voucher (from Groupon) for the removal of a half truckload of junk by Canada Junk Removal because I had some old construction material and demolition garbage in my basement and backyard that I wanted to get rid of.

I used their online scheduling service to schedule the appointment. On the day of the appointment, they called in the morning to say they weren't open that day (it was a statutory holiday in Canada, but the owner said the scheduling tool on the website was built by a company in the US, so it wasn't aware of the holiday). We rescheduled for the next morning at 8 a.m.

The next day, the men in the truck called shortly before 8 a.m. to say they were stuck in traffic and would be arriving in 30 minutes. By the time they actually arrived, it was 9 a.m., an hour late.

The men took a look at the two piles of junk they were to remove and told me that concrete was not included in the price (this was apparently in the details somewhere on their website). They offered a discount on their regular price for the concrete removal, which I accepted (an extra $50 + tax).

They were very careful not to scratch anything while they removed the junk and roughly swept the basement when they were done. It took them about an hour to complete the work.

The men were professional and pleasant to deal with, which made up for the scheduling issues and the tardiness.