Pick up broken dryers in basement and junk in garage
1.5 hours late, one guy had dried mud on his boots which left clumps everywhere he walked and they left one of the two broker dryers they were supposed to pick up - supposedly because they wanted to protect my floors and also because they said they needed a special dolly to move the dryer. My two brothers-in-law had no problem bringing the same dryer down to my basement, with absolutely no equipment! When I called the office to complain, the person on the phone apologized and said he would send another truck to pick up the dryer. A day before the scheduled day, I get a call from the same guy saying "You know you have to pay again, don't you?" Supposedly because I had already used up the 1/4-truck I had paid for, although of course there was no way of actually confirming this. I told him this was not the conversation we had a few days before, no mention then of an extra charge, just a promise to set things right. So I just cancelled the pick up. Highly unprofessional and lacking in integrity. Stay away from this company.
- Approximate cost of services:
- $159.00
- Company Response
We are sorry to hear that your experience did not meet your expectations. We have a 2-hour service window with all our appointments and communicate that with our customers when booking your removal and with appointment email confirmations. Our staff would gladly remove their boots and we will continue to improve our customer service in this area. Our various promotions are limited to the promotional value of the coupon and unfortunately, when customers exceed the value of the voucher additional fee's may apply. There is no obligation to accept the additional fee's if they do not meet your budget. Sincerely, Brian. Canada Junk Removal