Wil Can Cargo Group

Movers provide excellent services, they worked very fast, efficient and nice, I higher recommend this company to all my friends

Avoid these guys.

They broke our marble table stand during the move (which rendered the entire dining table unusable), as they wrapped it in a simple paper box without any padding in our absence. Even though their movers themselves admitted that the packaging was bad, the management refused to compensate us with a similar dining table for replacement.

Instead, they revealed that there is a term at the back page of the contract that we signed, that they were only responsible for Cdn$100 of damages at maximum per shipment.

We were surprised given how one-sided the term is, and given they have never told us about it before during the entire process.

In the end, they were only willing to compensate us with Cdn$400 after many rounds of negotiation (to our frustration, adding only a hundred dollars each time), when the table itself was worth Cdn$3588. We did not take the offer because it was simply unfair.

They also called us "unreasonable" and "not making sense" for not purchasing marine insurance, when the insurance itself actually does not cover this situation (the packaging done by the movers was improper, which falls under the act of "negligence").

To be fair, the movers were nice but the management was rude. Not recommended.

Wilcan moved an upright piano and several large boxes for me from Vancouver to Toronto. Excellent service from start to finish. Vivian was very helpful in arranging all the logistics (quoting a competitive price, securing insurance, scheduling pick-up and delivery) and she answered all my emails and phone calls promptly. The movers were professional and tidy and my items arrived in Toronto in excellent condition. I highly recommend Wilcan.

I called on a Friday evening for a last minute Saturday mid- afternoon pick up job for items I had purchased at an Estate Sale that were to be dropped off at my home. The movers called to let me know they were on their way, and they carried out the task very professionally. While at my home, I even asked if they'd mind moving my humungous refrigerator down to my basement, and although there was an extra $30 charge, I accepted, and to make a long story short, this was all done very quickly and efficiently. I couldn't be more pleased and would absolutely use Wil Can again!

My service was international relocation on Dec 2019 from Hong Kong to Australia - Brisbane. I had a extreme bad experience of their service.

It was not proactively to provide service by Hong Kong director Sammy. I needed to keep follow up for their schedule of removal date in 3 weeks time and even no follow up action by Australia forwarder when they didn't received my email reply for 2 weeks. In fact, I didn't receive their email that's why I had not reply. Everything was needed to keep on eyes by myself.

Finally my boxes were delivered to door, unfortunately, one of my carton was lost. I was being informed my carton cannot be found at both Hong Kong and Australia, and they were unable to chase up for location due they do not have such system to support it.

I cannot fully claim what I packed in the lost box, as Sammy did not fill in all items that I had. At the day they packed my boxes, he just asked me what's about in the box which was for clearance purpose instead of telling me which was as well as for insurance company. Thus the inventory form was listed about 2 items for each carton only. I had no experience of international relocation, I believed him, but I found it now, it is absolutely a very big regret to me.

Of course it was not useful to complain at Hong Kong because Sammy is the only one in charge forwarder, therefore I complained to Head Office Toronto. Very disappointed, I definitely have not received any response from Toronto Head Office till now for 3 weeks already.

They are not responsible, not reliable and very weak customer service. The ranking of Customer Experience I will give below zero.

Bo Gah Int'L Removals & Wil Can Cargo provided us very good service in this week of our move.

We used 3 movers & 1 truck. They performed their duty very well and
fast.er. This team of movers worked very hard. We could see that they had a professional skill during moving. They used lot of blankets to protect each of furniture. Additionally, they also used plastic wrapping protection fragile items, then put extra blankets on top of the items to have double protection. They also helped us sealed boxes before move.
2 of movers were non stop to move all our stuffs into the truck. Another mover worked in the truck is to pile up stuffs properly that to create lot of space to stow the rest of our stuffs to make a full truck load.
They were very nice and listening our instruction during the move such as positioning, helping us assemble of complicated bedding in patiently. After finished all unloading at destination premise, they would open their truck door to let us check around and make sure all our stuffs were definitely unloaded into our house without left behind. Due to their hard working and had a well organized, we were very pleased to give them a tips and our family were very satisfied their service . I would strongly recommend BO GAH moving company to our friends and relatives for their future move.

Thanks
Peter

Owner of this company launched against Privacy Act to arrange the Head to use client's moving window and cost to shoot client's property outside view and inside on upper floor client's personal belongings as for his company own benefit for media marketing promotion without client's consent and knowingly. I requested to remove all data from his database. The discovery is based on the owner implication excusing the reason why the Head loitering on the upper floor and we saw picture shooting outside as well.

The company refused to render any documentation copies including contract, invoice, and receipt. Even $50 deposit receipt needed to return back to the Head when I paid the total amount for the job plus tips.

Two days before moving day of July 1, 2018, a female staff called to request us to pay extra cost for Moving Insurance on any Loss, but she did not say damages. It sounds strange. I turned down as I know this Company has no transit insurance through Insurance Company. She cannot answer me insurance company name and coverage. (I was an agent in commercial insurance field, so an expert in commercial line.)

No rendering of receipt and contract copy is against Business Service Law. Excusing no HST and no receipt. The Business Law is no HST charge on any transaction if the company operation is less than $30K revenue annually. This business ethic is against Consumer Protection Act.

Loss incurred during the moving: one set of two valuable and memorable antique picture frames with my photos, big two hands with wedding ring statue in silver color, brand new Niki woman running shoe, scissor with tape, and some tuffs in boxes.

I have filed Alert Business Service List with Ministry of Consumer and Business Service at 416 326-8800 or Ontario.ca/consumer protection, click on "Take Action" and "Complaint Filing".

The purpose of this story is to educate public how to protect yourself as Consumer. Under Consumer Protection Act, transaction document is very important to proceed the legal action easily. No HST DOESN'T mean no receipt to consumer. It only means the Company itself determines his annual revenue less than 30K. In ordinary business operation, any financial transaction dealt with client, consumer, and customer needs invoice and receipt to bind on.

Last, I used this Bo Gah also known as Wilcan Moving continuously three times. The first time was great and fast with professionalism. Everything was clear with contract signed copy and invoice payment as receipt copy handed in to client. Also they provided blanket and transparent plastic wrap to wrap big furniture for security. Second time also seems okay though minor scratch on one European altar table draw. The third time is the worse--not only the Loss of some stuff disappearance and one antique Chinese redwood French-style dinning table's leg has big damage circle hole with another few inches scratch line. Unrespect to client upon my strong request to get any copy I signed and payment receipt. Terrible transaction that I never met before.

Comment: will not use this Company very more and it is a black list on my choice.
Comment is

these guys were fast. they moved a small one story house to an apartment on the third floor in a matter of two hours, including driving time. They didn't complain about the stairs and were remarkably strong. Deeply impressed!!

After contacting a number of moving companies for quotes, we decided to go with Wil-can as they offered both the best rate and the least amount of minimal hour charge. When Raymond and his team arrived, they were on time and ready to get going. They worked very hard and even jogged back to my unit each time they offloaded the items into the elevator (I lived in opposite ends of the building). They also took extra care in wrapping up my furniture in shrink wrap and treated everything very well. Once we got to the new house, they were also very respectful of my request to take their shoes off before entering the house as we had installed new carpets/hardwood.

Overall, I am very pleased with Wil-can and will definitely recommend them to anyone who is looking for reliable movers.

My wife and I moved from our respectively homes into our new home in 2012. We needed 2 stops to pick up our stuff and furniture. The move was from Markham to Richmond Hill. The move was quite flawless. Everything was done well, did not cause any stain or dirt in any of the houses. Shoes were removed when inside. Very punctual, no damages. Oh, and their prices are very decent! Definitely will use again (hopefully not though as moving can be quite a pain in the rear!) But will recommend to anyone!