The knob fell off my washing machine & it was sounding alot noisier in the spin cycle so I called Rick based on his great reviews on Home Stars. He responded right away, was very professional & even asked me the make & model of my machine so he could have any parts on hand prior to coming to save me another service call which I truly appreciated. However, when he looked at my 18 yr old washer he told me the control board & washer bearings were shot & would cost too much to replace so werent worth replacing even though it would have been good money for him to fix it. I truly appreciated his honesty. He even gave me suggestions on what to look for when looking for a new washer based on his experience & repair history. I highly recommend Rick & have plugged his number in my contact list for future reference. He is punctual, reliable, honest & professional. You won't regret giving him your business!