Heritage Renovations Windows And Doors

BEWARE THIS COMPANY. They might get good reviews but I will tell you right now that if you have a bad installation, Heritage will not own up to it. Our problems started with the installation of a front door which was in October, 2021. Looked great except we noticed shortly after that the door wouldn't open all the way - the sweep rubbed against our hardwood floors - which are our original floors, installed when the house was built. I addressed this with them and they came out to “fix” it. The contractor they sent took one look at the problem and said, "Oh yeah, the sweep is too low. I'll raise it." He did, but then when the weather got cold, there was a draft. When I called them about this, they told me that was my fault because I had "insisted" on having them raise the sweep, even though they had - supposedly - cautioned me against doing that. Ummm, what?? What are you talking about?? Then they went on to say that my "new flooring" was the problem, and I should call that contractor and get him to fix it. Again.. what?? Complaints on other websites have resulted in them telling further falsehoods, including the most recent - that I actually ADMITTED that I had had work done on my floors. Wow. They just pull out all the stops. I have consulted a well-respected contractor here in London who tell me the door was obviously put in too low and the proper measurements and assessments were not done up front. My floor might slant a little and this might not be common but it is not uncommon, and the initial measurements and assessments should have looked into this. My old door opened just fine with no draft, after all. This door was put in too low and has never worked properly. At this point, the sweep at the bottom of the door has been taken off and put back on too many times (at THEIR recommendation, always!) and is now warped. Because they say that is MY fault, they won't replace it. They imply that I bullied their contractors into doing what they recommended against - which plain and simple, never happened. The fixes were always the recommendations of the contractors, never something I even suggested, let alone insisted on. These people have ZERO integrity.

Over the passed year or so we have had Heritage replace most of our windows and doors. It was during the pandemic and of course a major worry was letting folks in our house. However, the installers were so thoughtful and considerate and the installations went smoothly. Last winter we were house bound and the new windows and doors made a huge difference to the temperature in the house. We are currently awaiting the arrival of one more door. Thank you Heritage.

We have used Heritage Renovations twice in the past (doors and windows) and are using them again for our next window replacement project. The workmanship and quality are unmatched. We highly recommend Heritage Renovations!

I needed to replace 6 windows in my elderly mothers home. I had heritage along with 5 other major competitors come over and heritage was not only the quickest to get back to me and follow up, they also had the best price. The price was important to us as my mom is a pensioner and we have an older home and didn’t want to spend too much. The windows we received are of high quality. They look gorgeous and we are so happy we went with heritage. Really professional company with wonderful people and the price can’t be beat! Highly recommend.

We are so happy with a past experience we had with Heritage Renovations! We had our dining room transformed from having only a bay window looking out onto our back yard to brick work removed and a sliding glass door installed. It was a big job but it was done quickly and beautifully. It completely opened up our living space giving us easy access to the backyard. Heritage Renovations works with you every step of the way to ensure you are completely satisfied. We are excited to be using Heritage Renovations again for our upcoming window replacement!

Heritage installed ten vinyl double hung windows in our new custom built sunroom. The product arrived on time and was installed in an experienced manner. The installation crew was courteous and tidy. The windows with their special tilting capabilities make them a pleasure to clean. We have been very satisfied with their performance and durability.

We needed all the windows replaced in the home along with 3 doors so decided to go with a reputable company well established in our community have been very happy this is part 2 of the job had phase 1 done last year quote was done in a timely fashion and reasonable price with what's going on right now during pandemic staff as well as installers are professionals and pleasant to deal with would definitely recommend to anybody looking for renovations

In the past we had Heritage Renovations replace our front door. The door is beautiful. Years later we still get compliments and questions asking from where we purchased it. The excellent product, quality of workmanship and great customer service now have us returning to Heritage for new windows for our home. We are confident the windows will be done exceptionally well also. We would recommend Heritage Renovations.

We paid Heritage thousands of dollars for high quality windows and doors, and initially we were quite happy. But then we accidentally broke a small window, and Heritage quoted us a fixed price, in writing, for the repair/replacement. After we had paid the full amount, Heritage then demanded more than double the quoted amount in order to actually do the job. When we balked, Heritage promised us in writing that they would refund the amount we paid if we could get someone else to do the repair. We did get someone else to do the repair, at a much more reasonable cost, and then Heritage reneged on their promise to give us the refund. Heritage screwed us twice - once with a bogus quote, and a second time by reneging on the promise of a refund (also in writing). We will be going to Small Claims Court to get our refund, and I would not recommend Heritage to anyone.

We have used Heritage renovations to replace all of our windows and the front door, in the last 5 years. The products were excellent, the quality of workmanship and customer experience were exceptional. We are about to have our patio door replaced and feel confident this will be done exceptionally well. We would recommend Heritage to others for consideration.