R&B Plumbing & Heating Ltd

First of all I have to say never trust R&B Plumbing company. Extremely rude and unethical customer service and phone receptionist. They charge over rate and over price, can't finish a job and on top of that they will create more issues and problems to your house.

On October 4th , 2023 I contacted R&B Plumbing and Heating company to report a flood happening to my rental property in basement. The phone receptionist Justin answered and the first thing he asked for was for my credit card, because money is the only thing they care for. No good service no ethics !
Since it was a rental property and I as a landlord I am responsible I gave my credit card info to Justine (never do that!!!!! I ended up getting charged for stuff I never asked for.

Justine informed me they are booked up for the day so they need to charge me for emergency rate which again I made a huge mistake and didn't questioned him why! He said a plumber will be there between 4:00 to 6:00 well they didn't show up and whenever I tried to contact the office I didn't receive any response The plumber finally showed up at 7:30, 2 hours and a half after promised time for a flood! They immediately charged my credit card for $570 for an unfinished job !

According to my tenant who is a very reliable and honest person the two plumbers didn't know what they were doing and they were very lazy and lame they spend some time and couldn't fixe the issue . Then they broke their snake in the drain and left the property and said they need to bring and excavator to remove the broken tool they broke in my drain.

October 5th Justine calls and in a very rude manner said they need to send and excavator company and I said no way! I am not agreeing to excavator since they untrained plumbers broke something and I don't need excavator estimator. Justin ignored me and send an estimator charged my credit card for $966.42 !

I call the R&B, again very rude response from them. They said they will send someone on October 10th. So the flood is going on the pipe is clogged and they tell me to wait another 4 days, when they already charged me three time more than what usually costs,

If you are reading this review to yourself a favour and do not contact this company, staff rude and impolite, plumbers do not know what they are doing and they charge you way too much!
extremely dissatisfied ! specially with customer service and manager!

We recently hired R&B to install a heat pump in our home. Rob came and assessed our needs. We were very happy with the level of detail that the R&B team put forth in their quote. Will and Antoine were here to perform the install. The job was performed skilfully and professionally. They communicated well with us along the way, and we felt comfortable asking questions about the process. We are very happy with our heat pump. It is performing much better than the gas furnace it replaced. R&B has supplied us with all the quotes and specifications we need to apply for Federal and Clean BC Rebates. I would highly recommend R&B for a heat
pump install.

Technician came for simple sink repair without the necessary parts (despite thorough pre-discussion), too late in the day to buy anything. Came the next day tried to fix sink and only partially succeeded (taps were affixed the wrong way around, sink still leaked). Worst of all, credit card was charged (without discussion) for two callouts, even though nothing was even attempted the first time. Multiple requests for refund were ignored. Stay away at all costs!

SAM was on time, very efficient and educated me on how to prevent a clogged toilet in future.
I appreciate the prompt, knowledgeable people that work for this company. The receptionists are always friendly and helpful.

Sam was great. Was resourceful, very knowledgeable & helpful--got us out of a jam especially on a Friday afternoon due to our mistake ordering an incorrect sized toilet. He ordered the new correct sized toilet from his supplier in N.Vancover and picked it up, installed the toilet & washlet, cleaned up everything including the packaging & the old toilet for dumping. He loaded the incorrect toilet & tank (weighing 150 lbs total) in the trunk of my car for return to Home Depot. Thanks from us all You will be our next & only plumbers.

Hired to move freestanding fireplace during floor instalation. They recommended servicing of both fireplaces in home. Both were working fine beforehand however following R&B service and several other visits (both warranty and paid) neither fireplace worked. They suggested a number of alternative costly repairs. Finally hired qualified gas technician who spent 15 minutes adjusting settings and both now work fine.

Multiple toilets and one sink/faucet installed. Not a complex plumbing job but R&B was quick to book and the plumber Nick was great to deal with and really helped out solving some compatibility issues with fixtures. Parts costs were not overly inflated. Ten stars as there's nothing I could take issue with.

I have mixed feeling about this review, because we previously had good experience with R&B. We do like to share this so people have more information to help with their decision. We asked R&B to service our boiler (clean it) and fix a flame sensor issue. When we called the service, we specifically asked for a technician that knows the type of boiler we have and said in advance that the fault we had was a flame sensor, so we expected the they will have a flame sensor replacement with them (most common issue with boilers).
When their “experienced” tech came, he tried to start the boiler, and when couldn’t he said we needed to replace the whole control panel ($$$$$). I had to explain him how to reset the boiler and show him which is the flame sensor vs ignition system, as it was his first time seeing this type of boiler and controller. At this point I asked that he simply clean the boiler and change the sensor and connect with me if there are any issues, as I had to leave for work.
After 3 hours working on the boiler (learning about it control features), the tech calls me to let me know that he couldn’t fix the boiler because he didn’t have a replacement sensor. And of course charged my credit card about $400. Not only that it was not fixed, the control settings were completely changed, causing a real control fault and completely decommissioning the boiler control system.
I am not sure if the boiler was even cleaned, because the tech told me that he did not have the appropriate cleaning tool. It took me 10 minutes to replace the sensor and fixed the issue.
I cannot imagine how R&B treat customers that are not technical enough to know when they are being deceived.

Adam came right on time, finished the work amazingly quickly, left no mess. It was a pleasure having such an affable pleasant person. Whether plumbing or heating I've found this company and their staff to be excellent.

From an estimate (given to our contractor) of $400 for a gas range connection we asked, we ended up paying them $716. We got into a bad situation when our contractor didn't pay them for the work they did at our townhouse and we ended up paying them the money owing.

Since this was one part of the project - gas line to range, second was to the exterior for a BBQ connection that required a change of pressure valves by Fortis, they would have to come back complete the work.

When my wife went across to pay them, the estimate they gave for the second stage was $850 (400 parts and rest labour).

Matt was the first tech' and had said that the next install won't take that long as he'd done most of the prep. Well, Tyler was the tech for the next phase and he felt a lot more should have been completed by the first tech. He had to have someone from the shop run him parts and had to come by the next day to complete the job.

I had asked them to install the gas conversion kit on my BBQ and was totally prepared to pay for the labour involved.

You can imagine my surprise when we got the invoice - it was $1606!!

When we pointed out the difference, the office staff first waffled and said that was the cost. We pointed out charges that were unreasonable, they came back with approx. $1400. We asked for the owner/manager to talk to us. Instead, they mailed out a demand notice!!!

We paid them off - NEVER AGAIN!! I should have read the reviews here before engaging them!!!

Thanks a lot R&B - I'm willing to pay for services I ask for but I also expect ethical business practices!