Nov 9,2014 had shutters installed in my entire house. Between then and now I've been trying to have a clip replaced, something that would take a few seconds to do. Angelina and Diane are 2 of the most unprofessional people I have ever dealt with in all my life. They don't pick up the phone or return calls and just give you the run around when they do, obviously they failed customer service 101. I wouldn't recommend them if they were the last shutter factory on the planet. Do your homework before doing business with these people, you'll save yourself the frustration of dealing with individuals that are lacking the basic standard of brain functionality.