Jacuzzi Hot Tubs Burlington

I have purchased from their online store before. They kept my credit card on file for a long time, even after it had expired. They continue to charge on my expired credit card in March 2023 and then in July 2023, for a service call I did not request for nor did I receive work for. A tech just showed up in my backyard without ringing our doorbell unannounced. I asked him to leave and he charged on my card on file that I used online a long time ago. They've done this before and promised to remove my card on file which they haven't. This company and its practices is a joke. Fraudulent if you asked me. Stay away from their marketing sales ads. That's probably the only thing they're truly good at. STAY AWAY!

If you buy from their online store, they will keep it on file and charge you for work you never asked for. Even months after they promised to remove you card because they have done it to you before by accident. What a joke of a company.

1. April, 2, 2020 I called because our heater was not working. Technician came out and said we needed a new heater. $168.00 for service call.

2. April 24, they replaced the heater. I filled the tub, and the heater still did not work. $682.00 for heater

3. Technician came third time and said it was the motherboard that was the problem and he would order one.

4. I called and said there was a minor leak that also needed to be fixed when the motherboard was changed. The blower was working at that time.

5. May 8, technician changed the motherboard and said he fixed the leaks. The heater worked but the tub was leaking badly, much worse than before he fixed the leaks. 1 cup every 30 minutes instead of 1 cup a day. Blower did not work after the motherboard was changed. $1,865.00 for motherboard

6. Technician came out and fixed the leaks he created, but that was not the source of the original leak .I fixed the original leak and when I filled the tub, the blower would not work and the temperature setting on the heater went down every time the blower button was pressed.

7. I sent 1 service email and 6 or more phone calls. Several weeks before I got a response.

8. Around August 21, technician came out when I was not available and fixed the problem with the blower button changing the temperature. But the blower still does not work. It worked before the motherboard was changed. They did not care just wanted $168.00 for the service call.

So, 4 months later, $2,883.00 in charges plus a large water bill from draining and filling the tub several times, and I still don’t have a fully functioning hot tub.

I have a background in aeronautical maintenance engineering, so I have some experience with mechanical, electronic and electrical systems.

My wife and I were motivated Jacuzzi buyers who had been unable to get comfortable with any vendor until we walked into Vaughan Jacuzzi. Our sales rep, Kyle, was an excellent combination of easygoing and very knowledgeable, while his manager Brad, who happened to be in the store that day, had high executive ability and worked efficiently to make things happen. From first meeting to using our Jacuzzi was just four days. The one-stop shopping model of sales, electrical, and installation packaged together was perfect for us. Maintenance and customer support have been a breeze. Very happy from all angles.

Bought a hot tub from jacuzzi dealer. Great tub till it broke 5 months later. Had to wait 8 days for service to come fix it and had to call 5 times to get them to come do it. Worst customer service I have ever received. So not buy from them. Buy from a local dealer and receive exellent or same day service. Trust me may be best tub on the market but not worth it when you receive no service afterwards.