Direct Air Systems

Heating & Air Conditioning
Bolton ON L7E 1C9
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Reviews for Direct Air Systems

Average customer rating:
9.8 10 (144 reviews)

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Joe
Joe
1 review Caledon, ON
4/10

Good Installation Job, Terrible Service

Three years ago, I dealt with Jack and changed my Furnace and Air condition, at the same time went with a WiFi digital thermostat, that would also control the humidifier, and was very satisfied with the new equipment and installation job.

When I needed maintenance service for the furnace, and to hookup a new natural gas dryer replacing an old one, Jack sent a technician that was not qualified at all.

Even though I asked for a new flexible gas tube, the technician did not bring any and reused the old one.

The big disappointment came when he finished maintenance on the furnace and tried to turn it on, we discovered that he fried the digital thermostat, then broke a digital light dimmer when he slammed on it with frustration.

The following day he got and installed a replacement thermostat, and I made him pay for the dimmer.

Later I discovered that he hooked the humidifier as a dehumidifier, so now I get more humidity in the summer and the house is very dry in the winter.

Now I have to pay another technician to come and correct this issue.

Approximate cost of services:
$250.00
0 of 1 people found this review helpful.
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Company Response

Hi mr kumar

You just called me yesterday and tell me your humidifier in your home not working. And you have ten year part and one year labor your humidifier install 3 years ago . Last year t-state was broken and we change it with no cost because when my tech was there this happen . Last winter and summer you have problem with humidifier and you did not calling us. Last night you called me and told me you have problem with humidifier and want me to send another tech to fix it with no charge.. and I told you have to charge you for labor and you asking for no charge I told you I can come by myself this weekend to fix it not charge then you start to tell me the bad word and I don't think you did the right
think but you are my old customer and i always I respect you I hope every thing is okay with you and still after every thing I can come by myself this weekend to fix your humidifier with not charge and aging I don't think I did any think wrong.

Thanks again
Jack

Girgegab
Girgegab
1 review Caledon, ON
10/10

Fireplace install

Purchase and installation of fireplace in my family room. Great service, friendly and Jack was helpful through whole process. Was able to install fireplace within a few days of visiting show room. Work was done quickly clean and very professional. Thank you very much so happy with my fireplace.

Approximate cost of services:
$2,600.00
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Company Response

Pleasure to have business with you

Thanks
Jack

tonies
tonies
1 review Toronto, ON
10/10

Air Conditioner installation and furnace maintenance.

Friendly and efficient Service. Arrived when they said they would. And completed the work in the time allotted. A pleasure to deal with them

Approximate cost of services:
$3,500.00
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Company Response

Hi

Thank you

franshirl
franshirl
1 review Caledon, ON
10/10

Tankless water heater

Very knowledgable, professional in explaining
Functions, uses & workplace area cleaned after installing the water unit.
Would likely recommend to my family & friends

Approximate cost of services:
$3,500.00
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Company Response

Thank you

shi_m2
shi_m2
1 review Thornhill, ON
10/10

A/C Installation

Our A/C stopped working and we called Direct Air. They were responded immediately, were organized, reliable, and offered to complete the service at a great price.

Would definitely recommend them to everyone.

Approximate cost of services:
$3,000.00
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Company Response

Thank you

Daniel C.
Daniel C.
1 review Vaughan, ON
10/10

AC and Furnace replacement

Jack and his Direct Air Systems team did a great work . The setup and cleanup was done with utmost respect for my place . Work started and finished on time , as promised. Great job overall , will continue to use and recommend their services .

Approximate cost of services:
$7,200.00
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Company Response

Thank you

mrcowboys
mrcowboys
1 review Vaughan, ON
10/10

replace air conditioner

From the owner to the installer Max very professional. Very neat and great workmanship. Very glad I chose Direct Air Systems

Approximate cost of services:
$3,000.00
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Company Response

Thank you

Frank
Frank
1 review Vaughan, ON
10/10

New furnace installation

A great job was done installing my new furnace. Professional service and work was conducted by Direct Air Systems, I would recommend this company to my friends and family.

Approximate cost of services:
$3,800.00
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Company Response

Thank you

xenmusic
xenmusic
1 review Caledon, ON
10/10

New furnace

The old furnace was removed and a new high efficiency furnace was intalled. The service was excellent. The job was done quickly and neatly. All the garbage was taken by them. The new furnace and humidifier is excellent.

The second job was to install a new bbq line to the backyard. The existing one looked like it was installed by grade school children. Direct Air sent there tech in and he removed the old line and installed a proper line that meets code.

Excellent job for both projects. I wish all my other service calls were as good as these guys. Fast friendly service with no attitude. I recommend these guys to everyone for all air conditioning

Approximate cost of services:
$5,000.00
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Company Response

Thank you Ken you always nice and we are happy to work for you

Ron
Ron
2 reviews Caledon, ON
10/10

Air Conditioner

Both Jack and Max both made sure the job was done to my complete satisfaction.

Approximate cost of services:
$3,700.00
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Company Response

Thank you Ron

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Direct Air Systems

Direct Air Systems is the premier HVAC contractor and fireplace store in Markham and Bolton, ON, offering a comprehensive range of services to ensure optimal comfort in your home. With our team of highly skilled professionals, we specialize in heating installation, cooling system maintenance, air conditioning repair, ventilation installation, fireplace installation, furnace repair service, and more. Whether you need a new heating system, a fireplace installation, or routine maintenance for your HVAC system, we've got you covered. Our dedicated technicians are committed to delivering exceptional service and expert solutions tailored to your specific needs. We pride ourselves on our attention to detail, quality workmanship, and customer satisfaction.
In addition, we install top-quality equipment from manufacturers such as Lennox, Trane, Amanda, Mitsubishi, and Fireplaces from Napoleon, Marquis, Regency, Urban, Enviro, Montigo, Dimplex, Modern Flame, and Quality. We offer integrity and reliability at a reasonable price since 1993.
Our mission is to provide home comfort solutions that meet or exceed our customers' expectations through professional design, installation, service, and the use of environmentally friendly, energy-efficient products.
With over 30 years of experience, we take pride in serving various communities in Southern Ontario and look forward to assisting customers with all their cooling and heating needs.

CATEGORIES
Heating & Air Conditioning and Fireplaces
PRODUCTS
FURNACE AIR CONDITION FIREPLACES HEATPUMP FURNACE COOLING SYSTEMS HEATING VENTILATION
SERVICES
FURNACE AIR CONDITION FIREPLACES
BRANDS
LENNOX, NAPOLEON, TRANE, REGENCY, URBANA, TOWN OF COUNTRY, DIMPLEX, AMANTI MODERN FLAME MARQUIS
SPECIALITIES
Expert furnace installation, repair, and maintenance services. Specialized in the installation and maintenance of a wide range of fireplaces. Professional air conditioning services, including installation, repair, and maintenance Expertise in heat pump systems, offering installation and maintenance services Comprehensive cooling system services, covering various cooling solutions for homes Dedicated to providing reliable heating solutions, including furnace installations, repairs, and maintenance Specialized ventilation services, ensuring proper airflow and indoor air quality
WEBSITE
https://directairsystems.ca
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash and e-transfer
LICENSES
Gas Fitter G2, Refrideration and Sheet Metal
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on service provided.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.