We hired this company to install new windows and a front door. The crew who did the installation, and in particular, one installer, was very rude. He initially became upset due to a parking issue, followed by another rude exchange over the precise work to be done on a bay window. His reply to my concerns was that he was only a "subcontractor". Though we had paid for the installation of new trimming along our living room window, he insisted on using the existing trims, which had been scuffed during the installation of the new window. We have a few other windows that need replacing in our home in the kitchen and basement. Though I would have liked to use this company again, after my experience, we won't. We reached out to our sales representative, but his response was simply to be defensive. I would not recommend this company.
- Approximate cost of services:
- $8,000.00
- Company Response
We are saddened by your upsets, however we cannot not take any action nor can we investigate the situation because you have not identified yourself. It might even be the case that you are confusing us with another company. We are highly reputable company, all our installers are our employees and we never leave our customers unsatisfied. In case if you are positive that the work was completed by Total Home Windows and Doors, please contact us to 416-661-6666 and we will do our best to rectify the situation.
Best Regards,
Total Home Windows and Doors team