Total Home Windows And Doors

We ordered the entry door from Vitaly and Anna.

Wow, what a great service throughout the process, before the installation and after!

The quality of the product is great, but even when I dented the door few months after the installation, Vitaly quickly arranged the fix at no cost!

Highly recommended!

Highly recommend! Professional , affordable and beautiful end product! Love my new windows and patio door

Patio Door installed by Total Home looks great! Vazgen and his helper were very professional and attentive to details. I couldnt be more pleased with the entire companys service and highly recommend this company.

After in-depth research and appointments with 6 different GTA window & door companies, I chose Total Home to replace our 20-year old windows and sliding door. After many hours of appointments and online research, I felt very confident making the decision to go with Total Home. The overall estimate was also competitive making the choice easy. Eugene showed us different window styles and design options, giving us one of the best prices. He was very professional and reliable to deal with. From answering key questions on our initial phone call, to prompt arrival for all appointments and very fast follow on many emails in between, I felt confident in my choice throughout the process. I am thrilled with the install and end result.
I highly recommend Total Home windows and commend Eugene for his ability to deliver on his promise of a great product and service.
Many, many thanks!

The team was easy and professional to work with. From initial visit, quoting and the superb job with the install, these guys are highly recommend. A+/5 out of 5 stars easily. Thanks for making this a smooth transaction Total Home Windows and Doors!

We would caution anyone considering using this company based on our experience. We ordered 6 new windows. We asked for and were promised top of the line energy efficient ,double hung, triple pane glass windows, except kitchen awning window that was not double hung, all that would qualify for the full gov't $250 rebate for the most energy efficient windows. Not understanding the codes on the contract we asked the salesman to write in layman's terms they were the ones that qualified for the full rebate. He wrote this on the top of the contract and provided detailed addendum. After receiving our deposit he said we were only getting single hung for the price of double hung(all other specs as ordered). He finally agreed to go from$7,500.99 to $7,331.44 (not fair market value but he had our deposit). On arrival, we called the energy audit company we were using for the energy evaluation REEP Green Solutions (excellent service there)with the sticker number code to be sure we were getting what we ordered. We did not, only the kitchen window qualified. We asked the Total Home Window co to send the ones we ordered and he refused claiming we had them. REEP then dealt with him on the phone and email providing proof/evidence they only qualified from an energy perspective for the lesser rebate. He still denied it and got mad at us. We then said we would not pay the full amount until we had the correct windows. He was angry and threatened the men would not leave our house until they received full payment. We were pressured into paying the full amount after a long stand off the salesman finally promised it would be corrected if we did not get proof they were the windows we ordered by the $250 gov't rebate that would come to us. Months later we received our rebate and they confirmed they were the less energy efficient windows as we only received $125 rebate for 5 of the 6 windows. Only one was the correct one we ordered. We were refused access to management to escalate it again. After many calls and email the company gave us the difference of the $125 on 5 windows but still refused to provide the more expensive windows we paid for or to credit us appropriately. The windows themselves also did not all function properly, the awning and slider did but the larger windows did not (one was very difficult to open and others would not stay open and slide or fall back down. After many calls they sent the manufacturer who seems to have resolved some of them but the one in our sons room only opens about an inch and then goes back down without staying up. When I called back they said it would be a while before they could send someone out and wouldn't give a specific time frame but said the manufacturer was busy with calls and it was at least 5-6 weeks (not confidence building that the manufacturer has so many problem windows to resolve that they would take this long). In addition to not functioning properly the windows also had issues with installation/caulking causing drafts and water leaks and damage. There is not enough room to address all the issues here. Management at the window company have refused to speak to us despite emails and many phone requests. We would strongly caution anyone using this company to be very careful based on our experience and we could not in good conscience recommend them based on our experience so far. I am including a photo of our new kitchen window that leaked enough to damage and mark the wood and grow fungus. You can an example of how the caulking cracked and the visible damage from the water leaking in on the wood and that is only what we can see we are worried about what is now happening in the walls from the leaks. We have been trying to work with the company but have not been satisfied as a manager would not return our call or assist us with any of the issues.

We had been shopping for new windows for a few months looking for the right contractor and received some ridiculously high quotes. Mike from Total Home came over for a consultation and took the time to explain the whole process and provided us with information on the windows and doors that would make our home more comfortable and still look good from inside and out. Their price came in at less than half of what others were quoting and they promised they could have the windows ready in 6-8 weeks. The windows were ready in 5 weeks and Dimitri and his team of installers arrived at the time they said they would. They completed the full install in just one day (11 windows and 1 patio door) and did an excellent job and even cleaned up and hauled all the old windows and garbage. I could not have asked for a better experience. Some of our neighbors have come by to compliment us on the new look of our home and have mentioned that they will be calling for a quote as well.
Thanks again Mike and the team at Total Home!

As with all my projects, I started by doing some research on window companies and got 3 quotes. THWD were prompt to respond to my initial email, and even sent Albina, one of their PMs over within days. Albina was lovely to work with - super professional, knowledgeable and not pushy at all. After taking measurements she showed me options, went over gov rebates, and finally provided some ballparks based on the options we reviewed. I decided to go with them because I had a good feeling after speaking with Albina and they were by far the best price (plus their reviews were solid). The windows were ready a month earlier than anticipated and the installation took less than 3 hours. The installation team was punctual and professional. They did such a great job and left the work area clean. I would highly recommend these guys, if youre looking for quality windows and just nice people to take your project on.

Albina, the sales rep, was extremely knowledgeable and helpful! The installers were quick and efficient and did a thorough clean up when they were done.

Eugene was excellent. He made us feel comfortable and worked with us in choosing color for windows. The crew were meticulous and conscientious and did a great job. Very satisfied with the results and I would highly recommend this company.