Total Home Windows And Doors

There are a multitude of companies out there selling windows and doors. I researched the market carefully, visited the showrooms of several companies before making a final decision. From the very first contact over the phone, to the meeting we had with Ann (Sales) in our home, to the visit at their showroom and the installation that was completed by Dimitry and his crew, we were impressed with the professionalism of the staff, the quality of the product and the careful workmanship of the installers. We replaced wooden windows which were over 30 years old with new vinyl windows. What a difference? They look great, you can see and feel the quality. They are durable, so easy to open and close and even cleaning is simple. I would definitely recommend Total Home to others and call on them again for future work.

 
We had a fire in the back of our house and all back windows and doors had to be replaced urgently. We called Total Home Windows and Doors (from reference) and explained our situation. They were so helpful and understanding and provided great solutions in a timely manner. Our windows and patio door look terrific,  even better than before. We recommended this company to our neighbours and it seems that they will replace a door with them as well. Thank you for your prompt response!!!

We had a large window replaced by Total Home Windows and Doors recently. The crew arrived at 7:30pm even though we were told around 2pm. We were not advised of this delay and were about to go out for dinner when the crew showed up at the door. We assumed the installation was cancelled since it was a no show at the time we were promised. Anyway, the installation proceeded. The window looked good but the workmanship was poor and the crew was careless. The outside pipe for my lawn's sprinkler system was broken either by someone stepping on it or the ladder sitting on it during the window installation. The knob for the hot water radiator air release valve located just below the replacement widow was also smashed and broken off. Also, the clean up at the end of the job was terrible. Dust and chipped stones from the wall were everywhere...on the floor, behind the TV, behind the radiator. We spent a lot of time cleaning up afterward.

It was a mistake to let them start at 7:30pm at night. At that time of the day, I am sure it was already a very long day for these people and they must had done quite a few jobs prior coming to my house. They probably just want to get the last job finished quickly, unfortunately for me, so they can then go home. However, if we did not let them proceed, we would not know when we can get them back again.

The window looks great which why I gave a couple of stars. Other than that, I cannot recommend the company.

I am responding to the Company Response below: Thank you for the response to the complaint I posted, however, I would like to clarify the reason which I rejected the company's offer to fix the damages. It was not because of the "damage being so minimal" but rather I already had someone in line to repair the works at the time when the company contacted me. Also, I did not have the comfort level to have the company coming back to fix the problem properly. I also want to note that it was over a month after my initial complaint and a few weeks after I posted my comments on HomeStars before I was contacted by the company. I do not disagree that it may not be possible to predict the exact time to complete the previous job and on the arrival at the next job. However, being five hours late and also encroaching into your client's dinner period should deserve a courtesy phone call during that day to give an update . As I said in my original post, we assumed the job was cancelled for that day and our family was preparing to go out for dinner when the crew arrived. It was fortunate that we did not cook that night. Imagine trying to eat when the window was being replaced and dust flying everywhere, it would not have been a good experience. I believe the crew was rushing and trying to get the work completed before the night set in and therefore failed to take the necessary precautions to prevent damages.

Total Home Windows and Doors did 6 windows for me. They have done very good job, very professional. I am very happy with the new windows and the service they provided. Anybody needs windows I would definitely recommend to call Total Home.

I hired Total Home based on Home Stars reviews and because they provide both house and garage doors replacements. I am very satisfied with my choice. They were very attentive to my needs. All installations were completed in 1 day. The quality of work is perfect, the doors are of the best quality, look gorgeous, open very smoothly; and everything completed as promised. I am definitely recommending this company

Total Homes installed 19 windows in our house and did a great job, coming in and installing them on the spot. We saved money on our energy bill and I think they did a perfect job. I’d call them again for future work and I’d highly recommend them.

Total Home replaced about 75 per cent of the windows in my home and a sliding glass door as well. The quality was great and I would say the timeline they worked on (original order through to the final installation) seemed reasonable, taking about 2 months. I would definitely recommend them to someone else. The installers were amazing.

I’ve recommended Total Home to a few of my friends after the awesome job that they did installing windows and doors at my house. They took the time to answer any questions I had and though window installation can be a messy job they were very neat and took the time to sweep my floors.

They changed four large windows on our ground floor and a door. They were very quick, polite and had a good price. When we had a problem with one of the windows they came and fixed it as we were covered by their warranty.

They replaced our windows and did a good job. We had a deadline that needed to be met and they met it. They were nice to work with, neat and met our needs.