We contracted Absolute Home Services to do quite a bit of exterior painting for us: deck floor, awnings, shutters, canopies and vinyl siding. Gerald was out project manager and we had 5 individuals who actually performed the work. The workers did a great job, worked well together, were pleasant to have around and cleaned up at the end of every day. Painting the awnings and the canopies was a bit challenging yet the end result is everything we had hoped for. We rated our satisfaction as 4 out of 5 in that we were disappointed the Project Manager did not stop by before or during the time the work was being completed. We realize there are always other projects going on and emergencies can arise, but we feel it is important to the customer to show an interest in the work being completed. However, We would be remiss if we did not give special mention to Andriy as he went above and beyond every day to ensure excellent customer service. Andriy was early to arrive and always the last to leave, he was the one who made sure everything was put away at the end of the day, and he ensured we were satisfied with the work being done. We can only hope Absolute realizes and acknowledges the excellent customer service Andriy delivers!
- Approximate cost of services:
- $5,469.00
- Company Response
Thank you for taking the time to share your feedback on the exterior painting project we completed for you. We truly appreciate your business and your honest assessment of our services. Your satisfaction is important to us, and we would like to address your concerns while also expressing our gratitude for your positive comments.
First and foremost, we're delighted to hear that you were pleased with the quality of the work our team delivered. Our goal is to consistently provide top-notch services, and it's wonderful to know that our crew worked well together, were professional, and maintained a clean work environment. We understand that the painting of awnings and canopies can be challenging, and we're thrilled that the end result met your expectations.
We sincerely apologize for any disappointment you experienced regarding the lack of visits from our Project Manager, Gerald, during the course of the project. We understand your concern and acknowledge the importance of maintaining clear communication with our customers. We will use your feedback to improve our processes and ensure that our project managers are more actively involved in future projects.
Your special mention of Andriy is heartwarming, and we are incredibly proud to have him on our team. It's evident that he went above and beyond to provide excellent customer service and make your experience as smooth as possible. We will certainly recognize Andriy for his dedication and commitment to ensuring your satisfaction.