Consumers Choice

I would not recommend this company and regret being their customer in the first place. They have the worst customer service and provided one of the worst customer experiences I've ever encountered.

The afternoon before we were scheduled to have our windows installed Consumers Choice left a voicemail asking us to move our appointment date. They left the voicemail at 3:45 but their office closes at 4:30 so we were given a window of 45 minutes to respond to the forced schedule change.

We attempted multiple times to call them within this 45 minute window to say no but were met with voicemails and no returned calls. We took time off from work to accommodate the first appointment and had previous plans on the forced weekend appointment.

We never agreed to the date change but that didn't matter to them. We were then told that any offer of compensation for the miscommunication and forced weekend appointment was that they normally don't install on weekends so we should be happy that the company could accomodate a weekend installation (again, we never asked nor agreed to a weekend install we were forced into it).

Horrible company and horrible customer service. Don't use this company.