Westside Pest Control Ltd

In Mar 2015, I chose the Westside company based on the positive reviews in this website. 3 complaints:
1). Receiptionist: waited for two days for the receiptionist to respond. I inquired if the technician would use poison and was advised probably. When the technician came, only traps and glue paper were used.
2). I inquired the difference between a one time visit $225 vs a six month package $490ish. I was told if I absolutely do not want to deal with discarding the dead mice and refilling the bait, I should go with the six month package. I told her if that's the only difference, then one visit should be fine as my husband can deal with the followup.
3). After the technican left, we caught 3 mice. Then no activity for 2 months. We kept changing the bait in the meantime. However, we found new droppings but the mice would not eat the bait. I called the office around 5:20pm tonight and Mike picked up the phone. He denied the fact that the receiptionist would ever respond poison would probably be used as the receiptionist worked for him for a long time. He said since the 30 days period had passed, i can't pay the difference to upgrade to the six month package and need to pay for the whole amount $ 490 if i want a package. Neither myself nor my husband was ever told there was a 30 days time limit and it's not on the contract. Again, he denied the fact that the technician didn't tell us that as it's part of their portocol call. During the 10 mins phone call, he was impatient, unsympathetic and eventually hung up without saying bye.
I will be submitting a claim to BBB.