Dust Trap advertises their company as Electrolux although they do very little business with Electrolux.
Because we trust the brand Electrolux, I Googled Electolux to find a service technician to check out our centeral vacuum system at home. All over the web, Dust Trap posts themselves as Electolux and one can't find their real name Dust Trap. I assume that is how they attract unassuming customers like us who trust the brand Electrolux.
We called them to have our central vacuum system checked to make sure it is functioning properly because air was leaking from one of the wall contacts. Spoke with Nelson on the phone who told us that the service charge was $79.99. He sent a technician called Ben who came over and told us there was nothing wrong with the system. Unfortunately I did not have time to check on my credit card bills for few months and just found out that I was charged $259.98! I had Ben's #, so contacted him. Ben told us that he had nothing to do with billing. When we asked him for Nelson's # that we didn't have, Ben refused to give it to us. Since we got Nelson's # through Yellow Pages, we had to make a dozen of phone calls to find Nelson's business. When we finally found his shop and called him. His response was that we are calling too late and he cannot remember the work and they must have done some work to charge us. Then he hung up. We are relatively new to Toronto. I consider this fraud and will try to find whatever ways we can to bring this to attention till they correct it. Although they use the name Electrolux, their actual name is Dust Trap and do very little business with Electrolux - we were told by Electrolux Headquaters.
