Purchased a lighting that they had on display but didn't have it I stock, so they said we'll get you a new one. Before purchasing we asked the desperate for a sales associate if we can return it once we take it home and see how it looks without installing it, and she said absoulutly and nothing else! Weeks pass by and I get a call to pick up. Two days after pick up I go to return and was denied, only to be told it was a special order and that's our policy to only issue a store credit. Associate that sold it says I told what our policy - no she did not. then she says why isn't this sufficient enough for you? REALLY? Spoke to owner and told him we were mislead. But said there is nothing he could do and that he has to go to a meeting and can only issue a credit.
The point is we were mislead only to make a sale. My fault for not reading reviews. I much rather shop at the big stores for better service, and by the way lowes carries most of their lighting online. Nothing special about this store at all.
- Approximate cost of services:
- $400.00