In January 2014 we hired Crack Busters to install a french drain and sump pump in our basement due to leaking. My husband took the day off work on the day the work was scheduled to be done but no one showed up. After finally getting ahold of someone at 11am, two guys showed up at 3pm without proper tools, worked for 3hrs and left. A few days later the guys came back to finish the job but left about 5 times during the day to go and get various items they needed. The job still wasn't done by the time they quit for the day and had t come back again. This was promised to be a one day job. My basement was left with a thick coat of concrete dust covering everything as they didn't drape properly. A good portion of my garage was taken up with garbage left over from the job that the guys promised to return to pick up. Same story as the other reviews - once this company gets payment they are IMPOSSIBLE to get ahold of. Morgan promised me on 3 separate occasions that someone would be at my house to get the garbage and no one would show up or call. It was only after my 4 year old tripped over their garbage and I called and left a nasty message that they finally called back and showed up. I am not kidding at least 10 voicemails left with no return calls. Morgan promised us Keg gift cards for our trouble but surprisingly that never happened. I called "Mike" to complain about the poor customer service, my basement covered in concrete dust and my frustration. Mike said he would talk to Morgan to get the story and call me back...that was 5 months ago...I finally gave up. I would NOT use this company again and I wish I had known about this website before I hired them. I hope I never need warranty work but I would rather pay someone else than trust this company again.
- Approximate cost of services:
- $3,000.00