Ecosmart Home Services

We bought a house that came with a rented furnace and water heater (big mistake). I installed an air conditioner and the when my contractor went to turn it on - the furnace did not work. He said to call the company we rented it from to arrange for a service call as it was supposed to be in working order when we bought the house. I called Eco smart Home services and they said that it was likely my contractor that broke the furnace because there were no prior complaints from the previous owners (?). They said it was too expensive to send someone out to fix it if it was not working because someone else broke it who likely was not licensed to use gas. The contract I used is licensed and very good. Apparently they duct work in the house was like a 5 year old did it he told me. There are holes everywhere. The fact was the furnace was not turning on - something was wrong with the furnace that is serviced by Ecosmart Home Services and they did not want to send anyone to fix it. I inquired about cancelling my contract - because why would I want to continue with a company that does not service its products and blames consumers and other contractors when something does not work? I had to call another financial department. The women on the phone agreed with me that it was ridiculous that they would not even send someone out and then I was transferred to someone else suddenly who indicated that the contract was not even in my name but it would cost roughly $6000 to cancel the contract and they would email me tomorrow with the exact quote - to cancel a service that is not fulfilling their obligation to service their product which for whatever reason is not working. I was then left a message by the company that someone will be coming from 6-9 pm and if the furnace is broken because of something else - I will be charged by credit card $140.00. - get it ready because it has already been determined that it is my or my contractors fault before they even looked at it. So if this is how a first time customer gets treated - this is not a company you want to work with. Pay to have your own furnace installed and rent a water heater from embridge directly. Much easier and you will not have to deal with three different people to get your furnace to turn on.