Valley Acrylic

I was excited to have finally found a shower pan that appeared to be of higher quality than one you could find at the big box stores. And indeed, I would say the overall build construction of the shower pan is excellent. I hired two very highly rated contractors with a lot of experience to install it. They tried everything they could, but noted that there was an imperfection in the shower pan that causes a lot of water to pool into 2 of the corners, and it's impossible for the water to drain correctly. Even after waiting 24 hours the pools of water are still there.

When you pay $1200+ for a shower pan (around 3-6 times the typical price) you expect a shower pan that will drain correctly. Our wholesaler of Valley products has been doing everything they can to get someone at Valley to call them back and come up with a resolution, but Valley has been reluctant to do so, leaving us in a real bind.

Poor quality products. Scratches shown on the tub surface hidden by the protective film. Contacted the, they blamed it on the installation process, but the tub was well protected during installation. And if it was scratched during that process, then it's a cheap quality tub. Either way, not a good look and Valley does not stand behind their product quality.

Purchased Walkin Tub for senior with mobility issues. Discovered defective line in tub that caused severe water damage to home. They refused to send out a tech to assess and repair the problem. They asked her for her credit card number upfront. When she said " No " They refused to come. 4 days later and still waiting for a response to purchase parts the general manager refused to call us back . Have had no use of bathroom for senior and they do not care how much distress they caused her. Made absolutly no effort to accomadate her in the least. Zero integrity- zero customer service. Deplorable nightmare.

Thank you so much Valley Acrylic for such great product and excellent service , the tub fits perfect,not heavy,easy to install, good quality and beautiful style,we are happy and thankful.

Nothing but disappointing as a company. do not stand behind their product and do not warranty anything. Stay away. We had to replace the toilets, kitchen tap, bathroom taps and bathroom sink due to shoddy work and bad designs. Will never use again

Jason knows the product extremely well and is helpful. His Followup is rare to find.
This is a local manufacturer with some innovative product designs. I would recommend checking them out.

Valley was recommended as a manufacturer/supplier by Savemore Plumbing as having the highest standard of customer service they had experienced from any of their suppliers. I was told to expect lifetime warranty, excellent service if anything did (rarely) go wrong, plus they are local to Vancouver manufacturing many of their products (sinks, tubs, etc) right here in Mission, BC. That means not having to wait 6 - 8 weeks for something to ship from China, plus an expectation of consistent quality and Canadian standards.

What I didn't expect was that the drain hole in our bathroom was a very unusual distance from the wall so building our walk-in shower was going to involve breaking concrete (not likely to happen in a condo, that's for sure!) unless we could find someone to custom-build a shower base for us. The minute the word "custom" shows up, companies think nothing of adding $1000 and 6 - 8 more weeks to the deal.

Not only did Valley Acrylic agree to build a custom mould just so we could have our shower base, they did it at a VERY reasonable price (you can negotiate your own, thank you) and even sent the boss's son to come and make sure the measurements were correct. Then they took 3 weeks instead of 2 months and we now have the most beautiful bathroom in our building.

These guys get 10 STARS from me. When people ask where we bought our "European luxury" sinks, taps and jaw-dropping shower panel, we're very happy to surprise them by answering "Valley Acrylic in Mission, BC."

You can only buy Valley Acrylic products through Savemore Plumbing (Vancouver / Surrey) -- also a terrific company.