The Lumber Guys

Very unprofessional business conduct. They will waste your time and you may even lose your money. We placed our order mid November 2020, made full prepayment and were promised the delivery in 4-6 weeks. 10 weeks later there is nothing and they stopped responding to our calls, messages and emails. Do NOT fall for all positive reviews they have on Google as we and many others did. 

Got a delivery on time with no issues. The product was well packaged and did not get wet. Will use them on my next project

Excellent service and workmanship . Carry in was a huge help. Prices can't be beat. Excellent products.
Advise was great too.
Looking forward to dealing with them in the near future.
Very satisfied customer.

if you are ever thinking to make any kind of deal with The Lumberguys' just Stop and thing one moor time.
cause they are dishonest
cause they are un organized
cause they very very dishonest theirs Customers!!
SImply stay away from this company!!
otherwise you will remember this review!!!

Ordered lumber for a fairy large 2 story deck which required multiple deliveries. The materials were delivered on time and as ordered. The driver was a little bit rude, but the price was unbeatable, and they even brought the materials to the work site for the contractors. Steve was very helpful with placing my order. Would definitely use Lumber Guys again, I just hope they get a new driver.

From their time as employees at Rona the owner and President of The Lumber Guys "Guy" and his side kick shipping Manager "Steven" knew that Oborne Contracting Inc. was one of the bigger general contracting companies in the GTA and they worked diligently to solicit our lumber contracts when they formed The Lumber Guys. We made the choice to give The Lumber Guys an opportunity to secure our business but in two words or less…..BIG MISTAKE! This company is so unorganized and so unprofessional it boggles the mind. It the three orders we provided them for two separate projects in the span of just over a week encompasses the amount of issues you might expect from a supplier over the course of many years. Right from the original ordering to the deliveries the numerous and comical issues seemed like scenes out of The Three Stooges or Laurel and Hardy movies. The mistakes of The Lumber Guys cost my company over $5,000.00 dollars in billed lost man hours and sub trade time. The owner and the shipping manager did nothing to rectify the situation, provide any fair compensation or even apologize. I am now left fighting for refunds on all the wrong materials shipped another $1,000.00 plus. In all the issues of suppliers over the course of 21 years Oborne Contracting Inc. has been in business we have never felt so inclined to review and warn others of any company. Use The Lumber Guys at your own risk, but you have been warned.
If you are even considering using this company and wish to have a verbal testimonial please feel free to call us at 905-889-2841

After doing extensive research and what seemed to be a gleaming recommendation on this site, we ordered $2400 of Pressure Treated wood. The day of delivery they called to say they were short of material and were giving us the option of larger cuts of wood but yet not providing a discount for the inconvenience. My husband was understandably upset as he knew we were probably getting the bottom of the barrel when it came to the quality of wood. When he asked them, if this was the bottom of the barrel, they said, "No, we just ran out because of the long weekend." My husband asked, well what if it's not good material when it gets delivered, can we send it back? Can I check the material?" Well, they got defensive and manager Steven who, Josephine from the front said was overhearing the entire conversation threatened us and told her to tell us, "If you're gonna check every material then I'm not gonna let them deliver to you!" Sure enough, it was subpar cracked, twisted and lots of knots. To top it off, they tried to deliver material that was not Pressure treated that would have been useless since we are building a deck. We were also missing material upon delivery that we got billed for. It was a good thing my husband took the day off for the delivery. If it was just me, I would not have known and we would've had to rent a van/truck to return it all the way to their store from Mississauga. The worst part is, when we first spoke to them, they made it seem easy enough to get the credit since we're paying by visa and they had the machine on hand. However, when we it came to actually getting the credit for almost $100 worth of material, the manager Steven all of a sudden said, we had to come in to the store just to get the refund even though the error was on their part and not ours. I contacted Visa and they said they should have been able to refund from the machine or even just from their end. Steven finally agreed to process it and said he'd call me back. Well he gave me the run around. I called again and ended up getting the owner Guy, who said that I definitely do not have to come in and get my refund and this should have been dealt with. After about a week of Steven sitting on it and me calling them about 10x, I finally got an email from Josephine saying they have processed the refund except over a week later, it still hasn't shown up in my account. I'm still waiting for my refund and we've had to get more materials from another place to compensate for the ones they never delivered! I definitely do not recommend!

Great service. Helped with the project planning and educated us on environmentally friendly products. Very personable staff and delivered when promised. Would definitely use their services in the future for any construction needs.