Trillium Moving And Storage Services Inc

I moved from Toronto to California with Trillium Moving this summer and I had a great mve.
The office helped me step by step plan the move, they helped me with all the papers for the border and the timing for the delivery. There were no issues at customs, the people in the office were very easy to work with and the pickup and delivery staff were friendly and nice.
I was realy impressed with the service I got and will use them again when my sister moves here.

At beginning of August my family and I moved from Regina, SK to Montreal, QC using Trillium Moving.
We went online to get the quotes and out of the 3 companies we narrowed it down to Trillium always the first to return emails, phone messages and provide us with the specific information that we required to make our decision.
We got a quote for our large 3 bedroom house, we went through a more detailed quoting system with the office, thequote was within 5% of our estimation, we are truly impresed.
We did all of our own packing, except for some antique china which we let the professionals take care of.
Everything came in great shape and on time, we are really happy with our decision and would recommend Trillium to anyone moving.

Trillium moving overcharged me, charged for erroneous pick up storage and drop off, refused to refund my money in full, and failed to repair broken and missing items. After two months of delays they agreed to pay me $100 for $3000 in damaged and missing goods.

Our stuff was delayed arriving from vancouver. When i spoke to Kate she arranged for the goods to arrive in a timely manner. Boxes were missing and while one has been found others are still lost and Kate has been helpful.

Recently I made a move from Vancouver to Montreal with Trillium Moving.
I was referred to this company by my sister, so I didn’t bother looking anywhere because she had such a good move. I had the same excellent service that she did! The guys at the pickup were right on time, and were in and out.
I got a call when my stuff arrived to make an appointment, due to unforeseen circumstances my travel was delayed and I wasn’t able to accept my stuff right away. Chloe made arrangements for my stuff to be stored until I got there (at no charge) and once I was ready to make the appointment I got my stuff 2 days later. The delivery crew was friendly and were even joking around with my son and myself while bringing everything up the stairs.
I had a small damage to my coffee table, but everything else was great.
I would recommend them over and over again to anyone who needs reliable movers!

I would never ever recommend Trillium company to anyone as it is one the worst experiences I've ever had with a service company. We hired them to ship our stuffs from Ottawa to Calgary on June 24, 2013. They were supposed to deliver them until July 10 but the actual delivery happened on July 18, after many calls and follow ups. By the time of delivery we had to pay the full amount so that our items could be dropped off. However, they did not provide us with a scale weight or a receipt. Two expensive items were lost (Total value of $800), the delivery guys assured us they would deliver them in couple of days or so, but they haven't done so yet after almost three weeks.
We were in contact with one of the customer relations manager regarding our lost items and additional charges, but she didn't seem to be caring at all.

There were also additional charges that had not been issued on our initial quotation. We were supposed to get a refund for those extra charges by Tuesday Aug 6, which we did not received it.

The situation seems pretty awkward to us, as they delivered the small boxes and invaluable items such as books and cooking stuffs, but those valuable items (a brand new Samsung audio system, and a bike) are missing.

DO NOT USE THIS COMPANY. Our shipment was recently moved from Vancouver Island, BC to Waterloo, ON. Many items were broken and damaged, and many expensive items were lost. We are currently experiencing very slow and poor customer service from Trillium staff, and they do not seem bothered at all by the fact that they damaged/broke our things and have completely lost many large and important items. Trillium is turning out to be the most unprofessional company we have ever worked with. Things to be aware of:

Trillium does not have a proper inventory and tracking system in place. Inventory is unprofessionally done with paper and pencil by the movers, and things are not itemized nor tracked using any sort of electronic system. And when the items are unloaded, the movers do not verify the items against the original hand-written inventory list. Thus, there is no way to know if anything has been lost at the moment the movers arrive to charge you and then unload your items. You are really taking a chance by paying them first. It will only be after that fact that you will discover any lost or broken items. At that point, it will be too late as you will have already paid them. We also had to request Trillium to re-scale our shipment and it turned out that the re-scaled weight was actually lower than what they first said it was. This saved us from over-paying by a few hundered dollars.

Trillium broke and/or damaged over a dozen items, including broken coffee cups and picture frames, holes in leather office chairs and couches, legs broken off of living room end tables, dents and scuffs in a hardwood kitchen table, and more. Many items, such as chairs and a piano stool, have sticky tape residue on them from careless handling and packing by Trillium. One of our chairs was also used a footstool by the movers - it was delivered to us completely covered in dirty foot prints!

As for lost items, Trillium successfully lost a long list of our items, some very expensive and difficult to replace. Items lost: 32" flat screen television, 22" flat screen computer monitor, SportRack bike rack for 4 bikes, 2 ottomans, a book shelf, two boxes full of books and fancy serving platters, and all the support slats and hardware for our expensive king size bed set. How they could just lose so many items is beyond me. The replacement cost for these will be close to $2000. And, unfortunately, one of the serving platters that was lost was a very special wedding gift that is irreplaceable.

I will post again later as we work at resolving the above problems.

UPDATE AUG 30: Now after 30 days of trying to get somewhere with Trillium staff, nothing whatsoever has been done, and I never hear from them unless I contact them. . I did, however, receive a warning from them after I posted my first review. An email from Lisa stated:

"Please hold off these reviews and we can hopefully find a good resolution. If you are not able to hold on, then please keep in mind that there will be very little room for me to move in this case"

I can only interpret that one way, and that is, don't say anything bad about us online or we won't look for your stuff or compensate you for your losses. So, it is almost certain at this point that our many missing items will never be found, and that we will not be properly compensated for our losses and damages. If the owners of Trillium can somehow find it in themselves to be honourable and compensate me for my losses and damages which amount to well over $2000 (not to mention my time and inconveniences) I will update this post. It is all in their hands now.

Moved from Montreal to Calgary. Great customer service pre and post move. Movers were very careful with our items. Some items got damaged/lost along the way, but Trillium was very helpful in dealing with my claim.

I was very impressed with this company. This is our 2nd move with Trillium moving. We originally moved my mom and not our big family moved. I was happy with the crew and the office staff. This is what service is all about. I also am a very realistic person and don't expect the world and know that sometimes things will get damaged during the move especially with storage involved. I was pleasantly surprised to see that only a few minor dishes were damaged and mostly probably because we packed them. If we move again I wouldn't mind paying for packing service. All in all great service!

We recently moved from Ontario to Nova Scotia. Our Moving coordinator was friendly and helpful as was any staff that answered the phone. We had some minor issues that resulted in a claim. Our concerns were quickly and efficiently addressed and in the end Trillium made customer satisfaction a priority.