Trillium Moving And Storage Services Inc

They damaged stuff that was marked very fragile 2 canadian record replicas that are pricless
and a 65 inch 3 d Tv and they billed me for storage that was free? then they offer you a $30 settlment they claim if you pack it they are not responsible? all boxes marked heavey or very fragile they cant read
But they put tool boxes full tools and cases marked very heavy please safe your money do not book them and to boot they store it outside in the winter

This goes way beyond the "bad customer service" that we have all experienced at one time or another. I am talking horror story here. Numbers modified with liquid paper on contract after it was initialized and signed; missing furniture; broken furniture; invoice almost double the amount of the estimate; threats not to deliver and to add fees if you try to contest the charges. I'm astounded that in Canada, such a business hasn't been shut down; I beg you, don't make the mistake I made!!! I know I won't see my furniture again (high sentimental and market value), but what is even more painful is to think of all the others who will go through the heartache and frustration that I went through.

You may think that you are getting great customer service through email at first, and that a trustworthy agent has been assigned to your move (in my case, "Rosie"), but beware, this is a generic email used by all employees; no specific employee is taking care of you.

I consider myself an educated customer and I was assisted by a lawyer at the time of delivery: trust me, you won't win against them. Just avoid.

***IF YOU ARE THINKING OF USING THIS COMPANY, DON'T!!!
My husband and I had the great misfortune of using Trillium to move. Firstly, their initial "estimate" that they provide you is not even close to what you will end up paying. I paid several hundred dollars above what I was originally quoted. Just read the other reviews and you'll see this is a trend with this company. Secondly, they damaged our furniture to the point where we cannot use our desk anymore. It's literally broken in half. Our TV stand no longer sits flush. Our dining table is now scratched up. We were offered $30 for all this damage. Thirdly, in order to get a response, we had to get the Better Business Bureau involved, as numerous phone calls and emails when unanswered after waiting almost 2 months for a response.

This company's business practices and accountability for damages caused is beyond reprehensible. It's nothing short of disgusting. The only reason I am giving them 1 star is because I can't post without providing some sort of star rating. I would have otherwise given them 0 stars. Please save yourself the headache, money, and stress....find another company.

Their initial estimation is was much much more than the real shipment weight. They don't provide you with the real shipment weight and they charge you based on their initial estimation which is called "minimum weight/ minimum charge"! they are too DISorganized! They get back to too late! every time you call, someone gives you a different answer about your scheduled and shipment! once they got back to me a week later after calling many times, asking them to please let a person assigned to my account answer my emails!!! They rescheduled my pickup on the same day!!!!! and after calling more than 10times, one month in advanced, asking them to please deliver my items in a time window of 3 hours, they did not! Funny thing! they tell you your shipment was lower than our estimation, but, that is what it is! and we dont EVEN provide you with the actual weight! NEVER EVER move with Trillium!

Broke promises times to turn up at scheduled time. Missed flight to family funeral as a result. Told us move would cost $1085. When truck pulled up, told us we owed them $3,654 and they wouldn't unload unless we paid them. When we unpacked, discovered close to $7,000 in damages - broken glass, damaged furniture, missing boxes. They subjected us to a comprehensive claim procedure, and then offered us an insulting $50. DO NOT USE THIS COMPANY - INDIFFERENT AND UNETHICAL! A move that should have cost close to $1K ended up costing over $10K.

Long story short - movers were rude and didnt respect my personal items! They tried to hide all the items they broke in the back of the room by stacking boxes in front of them! Cabinet doors were ripped/broken off and then just carefully placed back in a balancing act so I wouldn't notice till the movers left! Then got complains about not tipping when I was angry that they broke my $2000 dining table right in front of me and my $400 tv cabinet ! I even got signatures from the movers admitting they broke certain items yet apparently this wasn't enough for the company to reimburse me , claiming that I agreed on a certain insurance policy by simply replying to an e-mail when I first hired them! My hard wood floors were scratched in the old and new place and all together have damages worth $4300 !! Office staff and claims Departement extremely rude and are refusing to help me out in any way even though I have signatures, pictures and even original receipts of all items ! Stay as far away from this company as possible !

I was moving 1 bedroom and some Items from my shed, Hockey gear gold clubs etc. they quoted me $1100 and pick up and everything was fine great trucker, but all my problems began once my belongings, did/ didn't arrive. A lot of my stuff arrived within the time limit except my Golf Clubs and Hockey sticks. I find it funny that the only things that didn't make it where the only things not in boxes. That was back in the middle of April, its now been over 1 month since my delivery day, and I still have not received my golf clubs and Hockey sticks from this Company. They ended up charging me $2300, which is double the quote I originally was told. I have called several times about my missing items. All they say is "They will get there when they get there." This company will not even pay to FedEx my 2 belongings to me even tho this entire thing is their fault not mine. They will also not even reimburse me any money for the inconvenience. This company is a joke and i Hope NOBODY goes with them after the trouble Ive gone through. To this day 1.5 months later they still have not sent me my belongings.

I had a great experience with Trillium. Anne was incredibly helpful in preparation for the move and the movers were very considerate and fast! Having access to storage until housing had been arranged was extremely beneficial. Everything arrived safe and sound; I would definitely recommend them.

We have a 4 bedroom house and needless to say have a lot of stuff. We were pressed for time due to a new job opportunity in Coquitlam so we didn’t have much time to pack. Trillium Moving was recommended to us by one of our friends. We explain the situation and Anne guided us through the whole process. We ended up booking with the full packing service and had the home shipped within 2 weeks to our new place. We expected a bit more damage but all we found was 2 cups and a plate. From the few times I’ve moved across Canada, this was definitely the most organized move. The full packing service really made a difference for my family! Thank you for the great service!

Horrible service and they find many ways to overcharge! When packing our stuff they used packing materials that we were not told were required and charged us $180 for them. Once our stuff left our home to cross the country it took them weeks to let us know what our weight was and eventually when they did it was double than what we were quoted. There is no way to actually check on what your items actually weigh. All our items were stored in Ontario until a truck became available to bring them to Halifax, weeks after our items were needed. They did not inform us that they would be storing our items in another province even though destination was Nova Scotia. When asking questions about our shipment we never received a response without asking 3 or more times. Our stuff was picked up in BC on October 4th, we requested it delivered in Halifax for October 28th and we did not receive until November 18th. Once it finally arrived to our storage unit we were told we had to pay more because the movers had to move it more than 100 feet from their truck, in a straight storage unit hallway with ample space, another $180 charge. They also tried to charge us for extra storage in Ontario even though they wouldn't deliver our stuff at an earlier date, we at least beat this charge. Do not use this company it will cause you severe stress and tons of money. Stay away!