- Approximate cost of services:
- $700.00
- Company Response
Hi George,
Thank you for your feedback. If you ever have any questions please feel free to contact us at any time.
Hi George,
Thank you for your feedback. If you ever have any questions please feel free to contact us at any time.
Hi Jasper, Thank you for your positive feedback. Yes we will stand behind our 5yr warranty that covers cracking and peeling of the coating. I'm sorry you ve had a bad experience with another refinishing company. Unfortunately this industry is not created equal and you truly do pay for what you get. If a company can't guarantee their product will last 5yrs with out peeling then I would definitely be concerned that it probably won't last. If you have any questions please feel free to contact us at any time.
Thank you very much Andrea for taking the time to leave this review. We are glad to hear that you are happy with the results of your clawfoot bathtub. If you have any questions please feel free to contact us at any time.
Hi Trish, we greatly appreciate you taking the time to leave us your feedback. We always strive to ensure costumer satisfaction on every job. If you have any questions please feel free to contact us at any time.
Thank you for your review Ana, I m very happy that we could repair the big chip in your acrylic tub, so that it will be usable again. If you have any questions please feel free to contact us at any time.
Thank you Bmitch0041 for your positive review. We are happy to hear that you were satisfied with our overall service. If you have any questions please feel free to contact us at any time.
Thank you for taking the time to leave us your feedback. We are happy to hear that you were happy with the results. If you have any questions please feel free to contact us at any time.
Hi Maria, thank you for your review. As explained to you over the phone when you called, a small particle here and there is unavoidable because we are not spraying in a controlled environment like a spray booth. In the care instructions provided it also explains that the coating takes 3 months to reach full cure and that any particle should work out of the coating within this time. You ve called once about the issue after the job was completed and never called again until this review. You never gave us the opportunity to come back and buff the tub. You have not attempted to contact us by phone or email. If you would like to contact us about this issue we would be more then happy to come and buff the tub for you. If you have any questions please feel free to contact us at any time.
Update August 1st 2017
Since we have received this review from Maria, we have attempted to reach out to her via email and phone to set up a time to buff and polish her tub. She has not responded to us. We are very confused as to why she would not want her tub buffed when she is claiming these inclusions are sharp. We are more than happy to return to buff your tub at no cost to you Maria. The buffing will make it perfectly smooth with no inclusions. As we stated before, all refinishing work, no matter who completes the job, will have minor dust particles, as we are not spraying in a booth. We absolutely stand behind our jobs and do not run away from customers when there is an issue. If you would like your tub buffed please respond to our email or return our phone call and we will setup a time to complete the buffing.
Hi Tara, thanks for taking the time to leave us your feedback. We do our best to keep the smell at a minimal but when we are refinishing over 100 sqft of wall tile like in your case, the smell is definitely stronger then if you are just having a tub refinished. We hope you enjoy your new washroom and if you ever have any questions please feel free to contact us at any time.
Thank you Gerianne for taking the time to leave us your feedback. We are happy to hear that you were satisfied with the results of your bathtub and tile refinishing. If you ever have any questions please feel free to contact us at any time.