We too had a very negative experience with Penguin in 2018 when they finished our basement and are still suffering years after the project. It would have been better if they had taken our deposit and did nothing because then at least we wouldn't be out so much money. So whatever credit I can give them for actually finishing the job doesn't even MATTER because we're now faced with the reality that NOT EVEN 5 YEARS LATER we may have to redo the whole damn basement again. If I tried to list every issue we had during our way-too-long renovation, this review would be an essay and I still would have likely forgot things since it was issue after issue, I was pregnant at the time and it was 5 years ago. Trust me and do NOT use this company for ANY renovations in your house. We've recently learned they did not even waterproof the shower they installed, and WHEN their crappy grout job started cracking water was travelling under the flooring to other rooms. Mold has started growing behind furniture that we had no idea about until recently when we moved the furniture. Tried to call and the number was disconnected, finally got someone over email and they said we weren't under warranty anymore and they stopped responding to emails. The cost to repair this is now almost worth redoing the entire basement AGAIN and it was only 5 YEARS AGO. We are devastated by this experience and may never renovate again.
- Approximate cost of services:
- $80,000.00