Home Pro Electric

Electricians
Kitchener ON N2A 2X8
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Home Pro Electric
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Reviews for Home Pro Electric

Average customer rating:
9.6 10 (160 reviews)

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Rick from Cambridge
Rick from Cambridge
1 review Cambridge, ON
2/10

Ungrounded Outlets

Because of the amazing reviews on Homestars, I requested that Homepro come and take a look at some outlets in my newly acquired home as they were flagged as ungrounded during my home inspection. 1 hour into the visit and $256 dollars later (Service Fee plus Diagnostic Fee) I was told that they could do the work for another $1400. It felt iffy so I said I'd get back to him and then I found a local (and recommended from a solid GC) who would cost me $580 for the same work. He came by, spent 30 minutes re diagnosing and didn't charge me anything.

I feel with things like electric work, with all the unknowns, people can start spending money at an alarming rate. I think the lowest possible price should be on your quote and that charging a service fee PLUS a diagnostic fee is simply unfair. I was reminded by the tech as he was leaving that he could've charged me more. I wasn't sure what would've justified a higher cost but I bit my tongue and did some homework. I just wish I would've done it before calling them out.

Anybody who has bought an old home knows that the improvement costs add up quickly and I think the difference between a money pit and a good investment is largely related to the companies in which you choose to do business with. Choose wisely and always do your homework.

Approximate cost of services:
$250.00
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Company Response

Home-Pro Electric Inc welcomes your feedback Rick. We will use what you've said about your experience to make us even better. It's always good to hear what clients expectations are, and if you feel we fell short of them in any way.
We acknowledge that sometimes the clients anticipated budget expectations do not align with the actual costs needed to complete a job. We are a professional residential service company and our prices are fair and reasonable to operate our type of business. The technicians will provide options when they are available, and it seems as if that was the case. However, sometimes any options are beyond what the customer had in mind. We take the safety of your dwelling and family very seriously, so we will always relay any information needed to help you make a sound decision regarding any electrical work.

Tracy Biggar from Kitchener
Tracy Biggar from Kitchener
1 review Kitchener, ON
10/10

replacement of wired in smoke detectors

Professional attitude. Quality work done quickly and neatly. Friendly attitude with knowledge and advice on electrical issues in the home. Would recommend to friends and family who are looking to have work done.

Approximate cost of services:
$546.00
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Company Response

We appreciate your feedback Tracy. Thank you for taking the time to submit your comments. The safety of you and home is very important to Home-Pro Electric. We hope to continue to be your electrical service company of choice in the future. Thanks again.

Michelle S from Waterloo
Michelle S from Waterloo
1 review Waterloo, ON
10/10

new plug in for dryer

We needed a new plug in for our dryer - Thank you Brian - great job! Speedy service & friendly! I would recommend Home-Pro to family & friends in the future

Approximate cost of services:
$226.00
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Company Response

Thank you Michelle. We appreciate your timely feedback of our services and staff. We are pleased that we were able to get your dryer working for you so you could carry on with your laundry tasks. Home-Pro Electric will be happy to help you with any electrical need in the future.

vesna from Kitchener
vesna from Kitchener
1 review Kitchener, ON
10/10

converting a house into a duplex

I was looking for a good union electrician to do some work at my house, which I am converting into a duplex. The building inspector gave me a list of things I needed to do and one of them was to have all smoke detectors hardwired and interconnected and had to add a couple more detectors to the existing ones. My boss recommended Home-Pro Electric Inc and they figured out a solution to the task to make things easier for everyone and more cost effective to me. The guys showed up immediately after the smoke detectors, which had to be ordered, came in and did the work within a couple of hours. There was no mess what so ever and they also fixed up a few things I didn't get a chance to. Being an electrician myself I know what to look for and I am very impressed at the work done and the way they did it. Brian, the owner was extremely friendly and made this experience very personable. The building inspector was also very impressed and said he doesn't see this kind of tradesmanship often. As for the cost, I was surprised at how inexpensive all this was. And to top it all off; Home-Pro Electric Inc sent us a card and cookies as a thank you for doing business with them. Talk about customer service. Don't see that much. Overall the experience has been unbelievably amazing and I highly recommend this company to anyone.

Approximate cost of services:
$2,400.00
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Company Response

Vesna, we are delighted that we were able to help you with your electrical needs. Both you and your mother were wonderful to work with. You are such kind, accommodating people. Home-Pro Electric really appreciates the great feedback, especially since you are in the electrical field too. And the comments from the building inspector are awesome! We take pride in our work and are extremely happy to get the kind of comments you provided. Thank you for taking the time to submit them, and we look forward to helping you with any future electrical needs you may have.

Claudia Frohlich from Kitchener
Claudia Frohlich from Kitchener
1 review Kitchener, ON
10/10

new electrical outlet

Was so impressed with service. Thank you Brian and crew. The service was done quickly and well. I would definatly recommened home-proelectric. Brian and his crew were very helpful in explaining eveything.

Approximate cost of services:
$800.00
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Company Response

Hello Claudia and thank you for your feedback on our services. We appreciate your business and your comments. So glad that we were able to help you with your electrical needs, and Home-Pro Electric Inc. is happy to have you as a client.

Ben from Kitchener
Ben from Kitchener
1 review Kitchener, ON
10/10

Electrical

Big thanks to Home-Pro Electric!! We had a bunch of wiring issues at our house that needed to get done asap. I called them up and Brian sent his guys to our house the next day. Jason and Ted were really pleasant to deal with and had no problems answering questions that I had. Even after the work was done, they took the time to come back to the house to fix one little problem...and thanks to Diane who to was also very helpful ...I highly recommend Home-Pro Electric :)

Approximate cost of services:
$3,500.00
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Company Response

Thank you Ben. We appreciate your review of our services. You have been a pleasure to work for and always available for our interaction with you. Home-Pro Electric really values customers like you, and will be happy to continue to help with any electrical issues you may have.

David from Guelph
David from Guelph
1 review Guelph, ON
10/10

Rewire house

We have a 40 year old house that needed the outlets and switches rewired due to the original aluminum wiring causing bad connections. Brian was the only company that answered our call in a timely fashion and gave us a reasonable quote with a reasonable timeframe to do the work. Brian and Jason came out together and completed the work in a clean, thorough and effective manor. They asked us for input on decisions that could save us money or our choice of aesthetics. I couldn't be happier and would recommend them to any of my friends/family. The final bill was close to thier quote, which is also all we could ask.

Approximate cost of services:
$3,300.00
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Company Response

It's great to hear that you were very happy with the service provided by Home-Pro Electric. Thank you David, for your timely, detailed review of the work performed and the customer experience that you had. We would be delighted to continue to help you with any electrical needs you have, and appreciate that you will recommend Home-Pro Electric to your friends and family. Thank you again.

Nina Ann Gatzke from Guelph
Nina Ann Gatzke from Guelph
1 review Guelph, ON
10/10

electrical work

I had caused a outlet to spark and called homepro and when they came, Brian was very polite and kind, he had the problem fiqured out and fixed in no time and he cleaned up afterwards even though I told him I could do it.thanks

Approximate cost of services:
$188.43
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Company Response

Your comments are appreciated Nina. Home-Pro Electric is always grateful for your feedback in an effort to provide the type of quality service our customers desire. We always like to leave your home as tidy as we found it. We hope to be able to help you again in the future with any electrical issues you may have. Thank you.

Shaunacey Reeves from Kitchener
Shaunacey Reeves from Kitchener
1 review Kitchener, ON
10/10

Electrical Work

My husband and I have been in our house approx 7 years, earlier this year we bought a new washer and dryer. After about a month we started to blow fuses with the dryer. After we had another company in to look at the electrical they said it was the dryer causing the issue. We then had the dryer repair person come and look, he did an in depth analysis and deemed the dryer 100% ok. Next we contacted the previous company again with the new information and got no response.

Now we contacted Home-Pro Electric, over the phone Brian and my husband seemed to know exactly why the problem was. The next day Brian came over and gave us two solutions to our problem. Once we decided how we wanted to move forward he has two of his team back that afternoon to do the work. Everyone we dealt with was friendly and knowledgeable. The work was done promptly and they made sure the dryer now worked. I was able to use the dryer all weekend with no issues and received a follow up call on the Monday to make sure we were satisfied with the work that was done.

Couldn't ask for a better company to deal with, any electrical work we ever need done they will be the first call we make.

Approximate cost of services:
$230.00
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Company Response

Thank you for your comments Shaunacey. It’s always great to hear feedback from valued clients like you. We are delighted that you were happy with the service you received from Brian and Home-Pro Electric. We look forward to continuing to meet your electrical needs in the future. (Glad you were able to catch up on your laundry!) Thanks again.

Sarah Rose
Sarah Rose
3 reviews ,
10/10

Install dishwasher + install surge protector

Brian was great! From the moment we called he seemed to genuienly care and want to help. He came out on a saturday and was so kind and professional. We even called for a silly question after and he was super helpful!

Approximate cost of services:
$750.00
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Company Response

Thank you Sarah for your positive comments about Brian and the services he provided. We at Home-Pro Electric, strive to give superior service to our customers, and are grateful for your feedback. We are happy to answer any of your questions both before and after any work is done. Thanks for being a great customer.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Pro Electric

Home-Pro Electric Inc is an electrical service and repair company, providing residential and commercial customers with the best same day service in the area since 1988. We guarantee the highest quality work, done right, to your satisfaction, or your money back. We're available for Emergency Service 24/ 7 and use ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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