John and Colin of New Image did some renovation work including a living room, dining room and powder room. They were recommended by the neighbours and were very confident in their ability to deliver an exceptional job, and started normally. Then the problems started - sick one day, delays, other jobs, wallpaper subcontractor very busy etc. etc. In the end, the job took three times as long as promised, and John/Colin's quality was deplorable. Have a look at the photos for the 'finished product'. We had peeling paint, missing cabinetry, a loose toilet, holes in the wall and the list goes on. The worst part they don't even respond to e-mail/voicemail, so do not honour their work whatsoever. Stay away from these guys!!
- Approximate cost of services:
- $16,000.00
- Company Response
We too are upset with how things ended. In 25 years of business we have never left a job. We took this job on referral. We have been Chris's neighbour's contractor for the past 15 years, looking after all yearly maintenance and upgrades.
Servicing the Leaside and Rosedale communities, century homes have become a specialty of ours. The walls in the house are plaster and the baseboards and crown moulding are original painted several times in oil. The clients seemed to have reasonable expectations. After starting it became apparent that they were looking for new build finishing on a 100 year old plus house. This can be accomplished by stripping and extensive plastering at a significant cost. The client didn't want to go that route. It took 2 weeks to finish one room, filling imperfections one by one, only to be told there were more. Against our recommendations, Chris insisted on using 0 VOC products, instead of products we know provide superior adhesion. The paint chipped and we were to blame. We fixed it. Some other areas chipped after we had gone.
As for the holes in the walls, the job was meant to be done in phases. Electricians had made some small holes to run wire in hallway. These were to be fixed in the next phase which never took place.
These were just a couple issues. There were vanity changes requiring replumbing, fixture changes requiring rewiring. Storage we built was wanted then not wanted then wanted.
As this was only the first phase of an extensive job we decided to cut our losses.
New Image Renos has been operating for 25 years. We have never advertised. All business have been referrals from exceptionally satisfied clients. We stand by our reputation.