Rockwood Kitchens

Surprised to see so many good reviews. I find the cabinets cheap, dent and paint peels very easily. Been waiting for ONE YEAR for them to fix our counter. Been after them several times to no avail. Never would I recommend rockwood to anyone. Very disappointed. Will need a new kitchen in a few years as this one is not holding up

Right from the start our designer (Payton), the measurement guy and our installer (Monty) were fabulous! Payton made the entire process of designing and implementing our kitchen so easy and it turned out so perfect! Exactly what we had imagined. Thank you, Rockwood for the quality product and exceptional service! We will be returning to do our bathrooms with you!

We had a very positive experience with Rockwood Kitchens. Leah, our representative was very professional and anticipated our questions when we asked about dimensions, sizing and detailed pricing. She really knew her stuff and provided great service on the multiple of times we were there to finalize our order of our kitchen cabinets. When the cabinet installers came, they we fantastic too. Very professional, and friendly and made sure that my plumbing and my exhaust fan access were ready to install. It was like they were installing cabinets for their own home.
Great job and I wish that all my dealings with other contractors were like this.

I have no issues with the cabinets or with our Designer. Our cabinets aren't installed yet, but they are delivered. The larger cabinets were delivered without boxes or tops on them, and with our house being under major constructions, they will get full of dust and debris. Because of Covid (all businesses use this as their go-to-excuse lately) our Contractor had a lot of delays with electrical and plumbing. Therefore we had to re-schedule the install. I was charged $1,500.00 + tax to re-schedule. This is ridiculous, the cabinets already cost me so much, you would think that Rockwood would understand and use some empathy when it comes to re-scheduling. This is not okay with me. My contractor says he has never heard of this before and I am sure the installers will still have lots of work to do, so they aren't missing out on the job.

Hey everyone!! I just bought my first house 8 years ago in Toronto before the housing boom! It was built in 1969 and has original kitchen…just wanted to share my before and after pictures with you folks and share my joy, satisfaction and love with my new kitchen!! From the wonderful service at the showroom, the selection process and the installers, ROCKWOOD has made the process very easy and quick! Definitely would recommend ROCKWOOD to anyone who wants to fall in love with their new kitchen as I have with mine! Not to mention this is drastically increased my house value but most importantly increased the love for my house and kitchen!!! Thank you Tommy & the ROCKWOOD Kitchen gang for an amazing job!! I’m saving up to renovate the basement kitchen soon, you guys will definitely be my first option!

We moved 3 times in 6 years, we used Rockwood Kitchen all 3 times to upgrade out kitchens, quartz counters, and vanity. I tried shopping around but end up with Rockwood for the following reasons:
1) Hardwood cabinets and soft closure doors are standard
2) Mitter cuts quartz are standard, beautifully cut and polished.
3) Fast and skillful installations
4) Good customer service, responsive and reliable. Fast to rectify issues.

We put in a new kitchen and we were very pleased RockWood Kitchens. Our designer Emily was amazing, she gave us different kitchen layout plans that had great options for us to choose from. Emily was always so good in getting back to us for any questions we had.
Everyone who came to our house, from measuring to installing were all so nice and professional. We are very happy with the quality of cabinets and quartz countertop and would recommend RockWood Kitchens.

Update March 2022.

Crown molding has all separated from ceiling and top trim on microwave shelf has come off.

Feb 2021
In Feb.2021 Rockwood kitchens installed a white Shaker kitchen my house.

Just to clarify for everyone that Rockwood kitchens makes you pay the full balance upfront before any installation begins.

I was left horrified when installer threatened to walk off the job twice (because I asked too many questions about what's happening in my kitchen) damage materials were installed, the contractor
stood around talking half the time.

I have been in contact with the Rockwood " designer" and they are offering to touch up and or fix the damages.

The problem is they cannot fix these damages without creating more damage to the installed cabinets.

Rockwood kitchens knew of the problems with the materials, that it chips when cut. Yet they installed it anyways. I am left with a kitchen that looks like they installed a used kitchen.

I have requested that they issue a refund for the cost of the materials for the risers, for the light rails, 3 replacement doors, 1 drawer replacement and one day's labour.

They offered me a $500 refund with the door and drawer replacement. This is not enough. I am left with a used looking kitchen and feeling totally ripped off.

ordered 2- 30 inch 3 drawer cabinets to make a kitchen island,the back of one of these cabinets was quite warped at the top.We did not really even notice this until the cabinets were put together.

Recently moved into a house in Barrie and started renovations for the Kitchen. When choosing a countertop, Rockwood Kitchen's team was very helpful and organized to work with. They did everything in a very organized way. Amy Helped us to choose a perfect quartz and gave us good recommendations. She always responded in a short time and was always available when we had difficulties. They were always on time and showed great communication. They worked quickly and the installation process was flawless. Strongly recommend working with Rockwood Kitchen.