Rockwood Kitchens

We got a new kitchen and 2 vanities from Rockwood Kitchens and we are very happy. The customer service and design recommendation from Tommy is amazing, quality of the cabinets are outstanding and the prices is very affordable and fit our budget well.

Everything was installed on time and we couldn't be happier.
Thank you Rockwood for going above and beyond to make sure we are happy.

When we moved we couldn’t find the right sideboard for our dining room which abuts the kitchen. A friend recommended that we visit RockWood Kitchens in Vaughan. Kelsie, their Design Consultant, was extremely knowledgeable and was able to help us understand how RockWood works and with choosing the right piece. From the design process to the delivery and installation, RockWood’s service was excellent. The piece looks perfect and the quality is spectacular. I only wish we had known about RockWood Kitchens before we painted our kitchen cabinets because with their reasonable prices, we would have just changed the whole kitchen instead. We are grateful to Kelsie and her team for the seamless RockWood experience!

I dreamed of putting in a butler's pantry for years, we had an unused space off our kitchen that was the worst room in the house, now it's the best room. Working with our designer Desirae made my dream come true. She knew her product, was very patient even though I changed things at least 5 times and most of all, responded to my emails and phone calls immediately, she was a pleasure to work with. Rockwood has a quality cabinet at affordable prices, we were quoted more money for mdf cabinets whereas these are wood. We decided to save money by assembling and installing ourselves. I know there are glitches to every renovation and this was no exception, however Rockwood and Desirae went above and beyond to make sure we were happy, besides a quality product that is what makes a 5 star company and designer. We love our finished product. With the money we saved we were able to upgrade our kitchen counters (existing kitchen).

We worked with Megan from the Barrie showroom. We had a flood in our kitchen, and had a very limited budget. With Megan's help, we managed to pull together a beautiful kitchen which surpassed the appearance and quality of our previous kitchen by quite a lot! The cabinets are gorgeous and well-made, and the quartz countertop is stunning. The service was amazing. Megan put up with my endless questions, and everyone involved in the process was very professional. If we're ever in a position to renovate a kitchen again, we will definitely be returning to Rockwood Kitchens.

Erin was a pleasure to work with, and exceptionally attentive to our questions and needs! She was available to support as needed. Trevor is a fine carpenter who worked hard to customize the cabinets to our kitchen nuances, while Ly and the granite team were fabulous. A fantastic experience all around. Thanks so much!

Tim

After a disappointing design appointment with a big box company, I was referred to Rockwood Kitchens. From the first phone call for general information to completion of the project, I have nothing but great things to say about the job that Rockwood Kitchens performed with my condo kitchen renovation.

Through a pandemic, lockdown, maternity leave transition, and installation “hiccup”, my designer Komal (Brampton) was able to seamlessly provide amazing service to ensure that I was happy. She was patient and understanding as my ideas and desires for the perfect kitchen evolved. She was easy to work with, professional and responsive with all aspects of the project and I valued her expertise in recommending finishes and final hardware choices. But a perfect design does not come to reality without installers, and the installers assigned to my project were amazing, specifically Brian. He was highly experienced, professional, informed and was always able to answer any of my questions while onsite.

The overall quality and price of the cabinets and countertop that Rockwood Kitchens installed exceeded by expectations and "WOW" the finished result is exactly what Komal designed for me. I would highly recommend Rockwood Kitchens to family and friends, in fact, to anyone. Thanks Rockwood Kitchens!

We are thrilled with our new kitchen from Rockwood Kitchens. Desirae at the Newmarket showroom was amazing to work with. Her design was well thought out and suited our needs perfectly. Desirae was extremely patient as we changed our minds on the different aspects of the design. She was always very responsive to our questions or making changes by email. We felt confident in her advice and the result is excellent.

The Rockwood Kitchen installation was completed on-time and as promised. The attention to detail by our installer was professional and you could tell he took pride in his workmanship. In fact, there was some minor damage to one of the tall cabinets, something that we may not have noticed ourselves but immediately he called the warehouse and had another cabinet shipped out to replace it.

The post-installation follow-up was superb. We encountered a colour match issue with one small section of our quartz countertop and Rockwood did not hesitate to replace it.

Amazing staff and truly a pleasure to work with, from the initial design to the post-installation customer service.

Karl & Kathy
Stouffville

Desirae was excellent. Patient and answered all my questions. I love the kitchen. My wife really loves it. Everyday she smiles just by walking into it. We are very satisfied with the install and the kitchen. Great job.

We are extremely happy with our Rockwood Kitchen and have had great experiences from all involved. Installer Damien excelled at his work and to the details of the install. Our designer Desirae brought our vision to life with her excellent talent in design and was able to answer all of our questions and concerns.

From the day i walked into there showroom everything was good as i thought, the price has changed 3 times thru out the process from mistakes on there side. One of the big disappointment was when 2 people from there office came to measure the cabinets, it wasn't the installer or warehouse making the cabinets, these where office people that had no clue what i wanted even no the deal was made with sales person and myself measurements and drawings. They told me what cabinets i was getting that where not even close to the drawings. The office person demanded that this is the only way to do it, well after 1 hour of showing them what they had and how it fits in my kitchen she agreed. Then when the cabinets came they where the wrong size, Thank god to the hired contractor made things work and went to get the proper cabinets, it was a 3 day instantiation instead of a 1 day instantiation for the cabinets and i had to baby sit. while he was installing the cabinet doors a number of them where badly finished and had to be replaced, a few months go by and my cabinet door center part started to shrink and i can see a different color so they had to get replaced, some of the doors while opening hit the other doors, they didn't have the proper hinges or use them, only 1 style of hinges (WOW) just over 1 year my other cabinet doors started to shrink and they told me to bad your warranty is 1 year, no one there would call me back or deal with the situation thru my experience with them. 2 years after no one has returned my call or want to deal with this. Very sad and it wasn't a lot cheaper than a real kitchen guy that i got a quote from, a kitchen company who comes to your home who is actually building your kitchen, not office people who think they no by reading a tape measure. Terrible experience for a small to medium basic kitchen, I also told them that i have rental property with 4 kitchens to be replaced and they didn't care so i gave my business to someone else, as well family members went else where. They didn't care. Do your homework because there is a difference with a real kitchen company who comes to look and build it for you them selves.