High Definition Concrete Ltd.

Decorative Concrete
Surrey BC V3S 6Y2
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Decorative Concrete
High Definition Concrete Ltd.
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76%

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Reviews by rating (past 12 months)

Reviews for High Definition Concrete Ltd.

Average customer rating:
8.8 10 (22 reviews)

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Paul Hendriks in Coquitlam
Paul Hendriks in Coquitlam
1 review Coquitlam, BC
10/10

Stamped Concrete patio and retaining wall

We recently had High Definition Concrete replace our large back patio and retaining wall. Prior to that a separate company was excavating and replacing our perimeter drain tile. They said normally they do their own concrete work but this was too large a job. His first recommendation was HD Concrete.
I got a few quotes on the job. Some were higher and some were lower. Some said they were unavailable to start for five months (!) It was an expensive project and I had to wait while the drain tile project was being finished, so I spent a fair amount of time making a decision about who to use for the concrete. Talking with friends and contacts in construction, the name High Definition Concrete kept coming up.
I am really happy with all aspects of the job they did for us. In the end we decided to go all in and get a stamped concrete finish. The patio looks phenomenal. We went with a small ashlar stamp pattern on the diagonal, sand stone colour, with a darker antique patina tone added after.
Although HD Concrete had several days of labour invested in the job, and it would have been in their financial best interest to quickly complete the job and get paid, they did not rush the pour, allowing for the ground to dry out and settle first. At my request they doubled up the rebar anchored into the house foundation to ensure no future sinking of the slab.
The owner Matt has been great to deal with. He is a third-generation concrete finisher with a ton of knowledge and experience. He always took the time to find out what I wanted, and I got from him a very genuine concern that we end up happy with the results of their work. He worked personally with his crew on various aspects of the job, including the day of the pour and all the finishing.
Having started this project with almost no knowledge about the process of pouring and finishing concrete, I am left with a great respect for the craftsmanship of the trade. It was not an inexpensive endeavour, but it had to be done, and as one construction contractor friend said to me early in the exploratory phase, with concrete, you get what you pay for.

Approximate cost of services:
$18,000.00
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Private User
Private User
0 reviews Vancouver, BC
10/10

Residential Project

Professional, high quality work with an excellent understanding of service and design. Matt and his team delivered a perfect finished product and upgrade to our back yard. Exceeded expectations on all levels. Highly recommend HD Concrete.

Approximate cost of services:
$15,000.00
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Private User
Private User
Private User reviews Surrey, BC
10/10

Patio and Front Entry

Firstly, I have had a great deal of experience building a number of homes and sadly I have become very wary and skeptical of trades people. There is a lot of bluster and promises out there with very poor results. That being said, I was lucky enough to find Matt at High Definition Concrete via Homestars. He was very professional in all our dealings from the initial quote to the job completion. His crews are very pleasant and always made an effort to make us happy. The quality of of their work was excellent and on time in spite of the Covid complications. I enjoyed working and dealing with Matt and would sit down and have a beer with him anytime. I highly recommend High Definition Concrete

Approximate cost of services:
$10,000.00
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Jake
Jake
1 review Coquitlam, BC
4/10

Driveway update

We had our old asphalt driveway and carport slab redone by HD concrete last year. It's been just over a year and I already see cracks on both the driveway and in the carport. One issue I had at the time was that during the day of the install, I saw the workers not propping up the rebars sitting flat on the ground while they were pouring. I had to phone Matt and had them go back and lift the rebars from the ground. I believe the rebars should have been set on a block which was not done. On top of that the final thickness were less than the promised 4", some spots or barely over 2". While I understand all concrete can crack eventually, I do believe they skimped on both the labor and material.

Approximate cost of services:
$22,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Jake. Thank you for making the time to leave us a review. We apologize for not chairing the rebar at the time of pour. It was a mistake that we have since made part of our pre pour checklist. Because of your feedback we were able to catch a possible deficiency and improve our work.
As to the thickness we used a concrete saw to cut the depth of the area in question and measured it with you. It was found to be 4"+ consistently. The reason there was a concern was because the vehicle would bottom out as there was a steep slope from the roadway to the driveway. We also provided the readymix suppliers ticket showing the volume used; proving the material went in at 4.5-5". As well as using height pegs and grading the subgrade well.
As to the cracking it is understood all concrete cracks, and we use ever tool in our arsenal to make it crack in our control joints. Because that is not always possible we install rebar, using the metal reinforcement to add strength and reduce the size of cracks where they happen. If you had not asked us to saw cut through the metal reinforcement, reducing it's effectiveness we would have possibly had a different outcome.

Tracey in Surrey
Tracey in Surrey
1 review Langley, BC
10/10

Patio.

We were very happy with High Definition. We found Sid, Matt and their crew to be quick to answer/address any concerns we had. The patio looks awesome. (If only we had outdoor furniture to sit on). Will be calling them again when we are ready to redo our driveway

Approximate cost of services:
$5,700.00
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Company Response

Thanks Tracey! It was a pleasure getting to know your family. I hope you are getting many years of use from your patio.

Annoyed from Vancouver
Annoyed from Vancouver
1 review Vancouver, BC
0/10

concrete patio and lighting

I hired HD to pour a grey stamped concrete patio and they poured RED! I watched the first blob of concrete hit the ground and said "guys, that's red" and they said .. don't worry it will dry a different color. It dried red! Then they painted it and said put pads on all the furniture so it wont scratch and show the red! Seriously? How long will that last??? Their forming guy, who is NOT a qualified gas fitter, did the gas line work and put the wrong size gas line in the concrete so the fire table doesn't function properly! The small hose they used gives just 13000 BTU's when I need 60000. He buried a 3/8" hose in the concrete rather then the necessary 5/8" that was required. The transformer for the lights doesn't work and substandard wire was used so some lights don't work at all! They left plastic around the edges of the concrete. Sid said he would burn it out and Matt said he doesn't agree with Sid, so it's still there. Matt told me he himself is "young and still learning" and he is running the business?!?! I had to hire professionals to try to fix all their mistakes but they've poured concrete over the gas line and lights so it will never be a decent job. I wish I never met these amateurs!!!

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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Company Response

After a few years the difficulty of dealing with this gentleman Nd the loss we took still stings. If you took the time to read the review it is likely you will read the response as to what happened:

- The homeowner chose a brown from a colour palette that uses cured pieces of concrete, it is supplied to us from the concrete manufacturer. When the homeowners saw the cured colour after it was poured they immediately regretted their choice and likened it to "human skin", not red. We disagreed with their assessment and arranged for the quality control from the readymix supplier (Lafarge) to test and verify quality and colour of the concrete. The Lafarge rep examined and tested the concrete and found that it was an exact match to the colour chosen by the client. The client was still very unhappy so we recoloured and antiqued the concrete at an extreme expense. After doing this he was very pleased but continued to bully us to do extra work not in the original scope at no cost with the promise of paying the $20,000 remaining. The metal chairs and table we asked to put protective feet on as to not scratch the protective sealant which we explained needed to be resealed every 2 years.

- The gas fitter was ticketed and certified owner operator. Our carpenter does not know how or want to install a gas line. In fact the gas fitter had to show his licensing and insurance to get a permit from the city to upgrade the house gasline and installed the size as requested by the homeowner.

- The light transformer works great. We hooked the lights up to a gps timer that automatically turns the lights on at dusk and off after a few hours. The clients demanded that a light switch be installed later, when switched off it cut power to the gps timer. This meant we had to recalibrate at our expense and he would continually disrupt the power by mistake using the light switch we advised against, disrupting the power and shutting off the timer.

- After understanding the client was upset we cleaned and sealed at our expense the existing concrete on the property as value added. Even going as far as installing the metal railings not in our scope. The client expressed his willingness to pay and arranged for us to fix the gps timer one last time, saying he had the payment ready. After fixing the timer we knocked on the door and he sent a text message saying we were "fired"; this is after completing the project to his satisfaction at our expense. He refused to answer his door and stole $20,000. Being a lawyer he ignored our payment demands and disregarded the lien.

He is right; we did learn a lot. There are some people you will never make happy no matter the lengths you are willing to go.
Have clear contracts and get payment draws. When some people have the power to break the law with no consequences they will manufacture excuses in order to do so.

Tony from Surrey
Tony from Surrey
1 review Surrey, BC
10/10

Stamped Concrete Patio

Very satisfied with the professionalism. HD Concrete came recommended from a friend I found Matt, Sid and his crew were friendly and their prices very competitive. I would definitely recommend them to friends and family.

Approximate cost of services:
$7,000.00
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Company Response

Tony thank you for believing in us to do you project. We appreciate the referrals.

Giles Lapierre from Burnaby
Giles Lapierre from Burnaby
1 review Burnaby, BC
10/10

Concrete Pad

“Matt of High Definition Concrete came by my house to help me place a concrete pad in my backyard. Everything was completed quickly in a day and it was a job well done! I would recommend Matt’s concrete services to any of my contacts because I know he’s a good guy and does great, efficient work.”

Approximate cost of services:
$200.00
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Company Response

Thank you Giles. Helping you with your mancave was quick and easy. It was great working with you.

Courtney Watkins from Vancouver
Courtney Watkins from Vancouver
1 review Vancouver, BC
10/10

Stair Carpet removal and grind down

The owner Matt came in himself and worked through a holiday weekend as I was in a bind and needed my stairs done in order to open up my retail store. He went above and beyond the scope of the job and I would definitely recommend his services

Approximate cost of services:
$1,200.00
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Company Response

Thanks for the interesting project Courtney! We had fun getting your store ready for opening.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about High Definition Concrete Ltd.

We believe that each concrete project must be prepared and completed to the highest standards. Built off of three generations of experience we stick out from the competition with our professional work ethic. Along with our dedication to providing excellence and customer service, High Definition Concrete is a leader in ...
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