Storybook Tree Services Inc.

Lightning strike took out half our Sugar Maple in our back yard, some very large branches were hanging on only by the support of near by trees. Rob came by within 2 hours to look at the tree and had his crew out the next afternoon. It was major safety hazard for us and neighbor and his crew was excellent.

Prompt replies. Only Homestar contractor who came in person to provide a quote. Other homestar quote was out to lunch. Removal went flawless. Extremely satisfied with Rob and his crew.

After I contacted Rob about a tree that was cracked, he promptly arrived to explain in detail my options. His team worked professionally and efficiently in a timely and tidy manner.

Personable, and appreciated the professional recommendations and explanations regarding my soil and 20ft. Emerald Cedars. All made sense. Will definitely recommend and use again.

Trimmed hedges but caused hundreds of dollars worth of damage to my synthetic putting green with their hot equipment. Burned a hole in the green and refused to apologize or offer compensation when informed.

I hired this company to assess my property in Mineola West for pruning, trimming and possible deep root treatment. They gave me a quote for $2599 to trim and prune all the trees on the property, give some of the trees a deep root treatment, remove one dead bush at the back of my property and treat/protect the base of some trees and bushes for insects. On the day they did the job they were reluctant to do work on the largest tree on the property stating that it was not included on the quote however I had been guaranteed that all the trees that needed trimming would be done. One of the trees was barely trimmed and they removed a large middle branch which left the tree in an odd V-shape looking worse than it had originally looked. When I complained about this one tree and asked it they could trim it so that it looked more rounded they stated that this tree and the one next to it were dying and they needed to be removed. They agreed to send the arborist and his partner (both named Rob) to trim the tree and discuss future management of the tree with me again. When they arrived to do this re-trimming it became quickly apparent that they did not intend to do any trimming at all and had only came to convince me that the trees needed to be removed ASAP and used threatening language such as "if we were in a court of law I would have to say you were advised this tree might imminently fall" and "it is my fiduciary responsibility to say that". They stated that the tree was close to my neighbour's property and if it fell and damaged his property that this is what they would say. Nowhere in the original assessment or quote did they say that these 2 trees needed to be imminently removed from the property. Had this been an issue I would have planned a different type of job and asked them to give me a quote on that type of job. I also did not negotiate any of the pricing and was more than happy to pay their fee for the job that was agreed upon. Needless to say I will never work with this company again or recommend it to others. The pictures below are AFTER the job was done.

We had a large fir tree leaning toward the house.
The crew came , they were very professional, and very courteous .
They cut the tree, removed the brush , cut the tree into manageable pieces and stacked them neatly. They fixed up the lawn where a large part of the tree fell and they removed the brush.
Their price is very fair for the exceptional service given.
I will be telling my family and friends of this company and I will definitely uses them again!

Rob, Marsha and their staff were knowledgable and highly professional from start to finish and I could not have been more pleased with the level of service from StoryBook on all fronts. The trimming produced the exact desired results and the clean up was done to a very high standard. Rob and his crew were safe, efficient, timely and exceptionally professional. On a secondary front, their quote was reasonable and very competitive...and their payment system made the transaction of our business dealings very efficient.

I highly recommend.

Excellent Service! They called and gave us a heads up as to their arrival. They were professional and courteous. The price was fair. They cleaned up afterwards. It was a pleasure doing business with this company.
We had intended to grab a couple of the birch logs to support a garden table and completely forgot. Rob found us a couple of stumps after the fact.
Thank You!!

Had the owner come and give us a quote for removal of branches and limbs.
Before he left I went over the branches to cut, just to make sure we were on the same page.
What I should have done was drawn a picture of the tree and marked the cuts.
While his crew was here I explained that I wanted a certain limb removed. They didn't really want to do it because they were at their time limit.
The owner came and said it would cost him money to have them stay longer to do the job. He slotted me in for 3 1/2 hours.
They put a sign of theirs on my lawn without asking, and why would I want that on when I would never refer them?
We should have chosen Davey.
They refused to come back to cut the limbs that should have been cut but offered a rebate.