Home Bath Bathroom Renovations

The only reason I'm telling you that we had a horrible experience with Homebath is this. If you EVER consider hiring a plumber who worked for Homebath, RUN AWAY!

Nothing good about this business, the plumbers were not all actually plumbers.

I had them install a new tub and tub surround in early 2019. Soon after cracks appeared in the grout of the mosaic tile that was part of the tub surround. I contacted them in the fall of 2019 to have this repaired and the owner came to see it and committed to fit it. Of course the pandemic interrupted the repair possibility so i waited until they reopened again. Since mid 2021 I have contacted them numerous times via telephone and email and over the phone they indicated that this would be repaired but I have still never heard back from them as of July 2022. They may have been a good company before the pandemic but I would not recommend dealing with them now since there seems to be a total lack of customer service for warranty issues.

While we are mostly happy with the finished product, the process to get here was not very smooth. We experienced a lack of communication throughout the project, very little attention to detail and saw little pride in doing a job well for the customer. It felt more like it was about getting the job done, getting paid and getting out.

We had our bathtub converted to a shower. HomeBath did a great job with this job. No complaints with the workmanship. Fast forward less than a year, we noticed cracks in the shower base. We had their warranty guy over to have a look. He confirmed that it was a manufacturer defect. He also said the office will give me a call to setup an appointment. Never heard anything for a few months. I called back and was told that someone from warranty would give me a call that call never came. This was now March 2020 and covid hit. Since we where all in lock down. I gave them 4 more months then I emailed them. I didn’t get a response until a couple weeks later. All she said was I am on the repair list and they would get back to me. That was in June. I sent another email in September and have never heard anything back. I would have given them a much higher rating if they would have done this warranty work as promised. No one calls you back.

While the finished product is fine, I do have to wonder about their process. After choosing my plan at the Home Show here in Calgary about two years ago, the work was completed with a different bath than I had chosen. This ended up being a needed switch based on measurements or something, but I was never notified beforehand of the switch and was alarmed to see the change at the house. This also ended up adding cost, so wasn't really happy. Eventually the owner called and we sorted it out though, so all is well.

I wish I could give them a 10 but that is just not possible. Funny how at first, they were johnnie on the spot with their emails and phone calls. Now it is a different story. A few problems occurred and they were out to fix the two leaks in the new shower within a couple of days. They even came out to fix the floor twice, but that was all within 2 weeks of the job being completed. On July 17, I email them with pictures after the second time they tried to fix the floor, to show them that nothing had changed, and was told that they would check with the guys and see what could be done. Two weeks later when I had not heard from them, I sent another email to ask if their silence meant that they had no idea what to do to fix it.

Their reply (and I quote) “I would like to have one of the guys get back in there an remove those couple pieces of vinyl in front of the shower, and replace some of the subfloor, and re lay the vinyl. I believe this to be a final answer/fix to the problem, and then re silicone in front. I unfortunately am one of the ones leaving on holidays as of Tuesday next week. Corrine and Kelsey are aware of what should be done here, and we will try to get this addressed next week. I will be working on putting together a schedule for next week, and will let you know where I think we can get you in.”

I received that email August 1 and responded that I would make sure I stayed home all week and to just let me know if and when. Well guess what…next week has come and gone and once again there has been total silence on their part, and again a second week with not a word from them (today is August 15). I guess they think that being retired seniors we don’t have to be anywhere important so can stay home waiting for weeks on end, but a quick phone call to say “sorry we can’t fit you in this week or next” would have been nice.

I was a fool and believed Wayne when he assured me several times that “they were there for us”. I was fool enough to pay them in full for the job, because I believed they would come and fix any issues we had.

I do love the new shower even though I can’t easily reach the shower head to adjust it because they put it too high, but this is a minor irritation that I can live with. Even the fact that I had to put the screws into the door frame wasn’t a concern to me. I can also live with the fact that they did not put the “MATCHING VINYL PLANK BASEBOARD WITH MDF BUILD UP & CHROME SCHLUTER EDGING” but only put the plank baseboard up with silicone. They offered to do it right or give us a $35 refund. I took the refund (obviously a good decision) because I figured it would be easier to just live with it the way it was rather than have them come in and rip it all apart to do it properly.

The job itself was done quickly and efficiently so I have no complaints there, it is the lack of follow up to fix the mistakes that they made while doing the job that has me frustrated.

I have always tried to support local business rather than the larger national businesses, because I believed them to be more considerate and caring. I guess I have to lower my expectations after this.

I got a quote from Bath Fitters just to line my tub and showers. The next day I got a quote from Home Bath Bathroom Renovations. For the same price, Home Bath offered me two completely new bathrooms. New Tub, new plumbing. new quarts counters, new cabinetry, new toilets(upgrade), new faucets, a beautiful shower door with 8 mm glass and soft closing doors (upgrade), beautiful removable glass shelving(upgrade), high end Hans Grohe shower heads and hardware(upgrades), and very extensive tile work(upgrades). The only thing I bought was two vanity lighting which they installed. Their workers complied with the strict condo rules in my building. All work was done very well. The tile work was amazing. All this was co ordinated by a great project manager. The costs were 16k plus 4k in upgrades I am very pleased.

Thank you Home Bath
Alex Armutlu

HomeBath came in and removed my existing bath tub and shower walls and replaced it with a brand new acrylic tub, acrylic walls and new fixtures in under 8 hours. The work that was completed was fantastic and the quick work was a huge help as this was the only shower in my home. The installers were very polite and friendly and made sure I was involved wherever a decision was required and the office staff were extremely responsive. I would suggest HomeBath to anyone looking for a budget friendly, high quality bathroom renovation.

HomeBath website stood out from others I visited while deciding whom to contact for the planned renovation. The company responded quickly to my invitation to consult. An excellent proposal was quickly forthcoming. HomeStar's site prep folks and installers completed the project expertly and entirely to our satisfaction. Workmanship was impeccable. We now have six week's experience with the renovated shower, and are entirely satisfied. We highly recommend this company.

everyone was very helpful and accommodating. When they were doing the installing they made sure to involve us, and made several adjustments to meet our needs. Ferdinand was especially patient and helpful. Great job!