We booked a move out clean with Cleanify in Calgary. The initial customer service was great. Quick and easy to book at a decent price.
Then things started to go downhill.
The cleaner called me to let me know that her car broke down and she couldn't make the appointment (she had tried to get a hold of Cleanify directly but they did not answer her call). This was understandable but incredibly annoying considering the house had to be move out ready in time for the new owner.
After getting a hold of Cleanify, I was able to book the same cleaner to come in the following morning first thing. The cleaner told me on more than one occasion that she was a sub-contractor and had not been provided with all the information she needed.
That evening I went back to the house to check over the job. I was astounded. She did not clean out the fridge, did not vacuum/sweep the floors, did not clean the kitchen sink, and actually left garbage in the house. I called to complain and was told they had no one else to send on such short notice to fix the job. Seeing as the new homeowner was due to arrive in two days.
So, not only did I have to go back with all my own cleaning supplies and finish the job, I had to clean up after the cleaners.
When I called to complain (and sent them pictures). They offered me half off the price of the clean because "someone did come". I accepted the offer for no other reason than to be done with the whole process.
After a few weeks the 1/2 refund still had not appeared on my card. I had to email them, again, to get Cleanify to finally process my refund.
All around an absolutely terrible experience. Please save yourself the time and money and go with another company.
- Approximate cost of services:
- $300.00