Brigadier Group Inc

The project was a disaster form the get go. Delays upon delays, things getting messed up. The owner of the company is incredibly rude and dismissive. Once something goes wrong he blames you, paying customer, for everything!
I came here to see Im not alone! I wish I found these reviews sooner! Dont use them!

(Began June 2022- July 2023)
Aaron, (Brigadier Group from Ajax), was hired to install windows. Now its a year later and job not completed. Constant errors from his end. Blaming others for his mistakes. Saying he ordered the replacement windows when he didnt as I checked with the manufacturer! (We were patiently waiting, meanwhile the re-order was never placed!!!!!).

There are others from online reviews I had communicated with and their issues were much worse than ours. He's been taken to small claims court and lost, claimed bankruptcy and didnt pay them.

Also, he likes to attack those that leave the truth of his incompetence on online reviews . Hell say that he tried to make it right for us. That he requested to come to our home and fix this for us, yada, yada, yada. All he had to do was reorder a small window and a patio door with the correct measurements, from the same manufacturer. Instead, he tried to install cheaper less quality style AND incorrect style.

He gave us his word that he would properly complete this project and he never did. 13 months later and fed up, we got back a small refund and cut ties with him.

Job well done start to finish good professional team
Keep up the good work
Stay blessed

I am very greatful to have had work done by Brigadier Group Inc they brought nothing but the most professionalism and made sure they met all our expectations and standards, I highly recommend this company for all you building needs.

We hired Aaron and his crew a few years ago to build our home. We used them again to renovate our new studio and we are so happy with everything. There were some stressfull moments but we never had to worry about the work that was done or the money. We are so grateful for the attention to detail and the transparency. The whole endeavour was worth it.

Without fail, the Brigadier Group did an outstanding job!

Aaron is a very professional individual, who takes the time to explain the entire project; who also accepts ideas and thoughts, rather than force-feeding his vision upon his clientele. His experience in project management and renovations provide a nice balance of communication and quality workmanship, making the endeavor seamless.

With a keen eye on ensuring the construction is safe, sturdy and compliant to code, and an aptitude for creative visual concepts, Aaron is a reliable resource for any major renovation undertaking.

The team he sent to us were very easy to work with, and were extremely talented & efficient at their craft. Phil was very meticulous as he fine-tuned every detail to ensure the project was being met by our own personal standards.

Aaron also made a point to connect with us regularly to update us as needed, or simply check in. His calm demeanor, and high level of industry knowledge and acumen made the choice to work with him very easy.

Simply put, you are making a mistake by choosing to work with someone else other than Aaron, and the Brigadier Group Inc team. As the old adage says: "Measure twice, cut once" -- this review should have just done the measuring for you... Do it right, the first time.

With complete sincerity,

Matt

Aaron and his crew poured the footing and foundation wall for our basement addition. He and his crew were very polite, respectful of our property and delivered as promised. Their communication was excellent.

Thanks guys for helping with our project!

The Brigadier Group came in to rectify someone else’s poor workmanship in my salon. Not only were they super professional, reliable and on time to get my salon up and running again, they were a pleasure to deal with and reasonably priced for such high quality of workmanship.
Highly recommend this group of professionals!

I hired Brigadier Group to build a 10 x 12 unfinished interior bump-out addition to my brick bungalow. One the positive side, I am happy with the quality of the framing and roofing. After sometimes lengthy conversations most aspects of this project were built properly to my satisfaction. The core team is friendly to work with and kept things professional even when there was friction.

I had two major problems with this project:

Schedule. For this small project without a foundation needed (built on helical piles), Aaron expected to take 3-4 weeks. Instead it took nearly 20 weeks to completion. Other than some unexpected concrete support work which cost a few days there were really no unanticipated challenges with this project. So the fact it took 5 times longer than expected says to me either Aaron doesn't know how to properly schedule his work, or he was willfully misleading when bidding on the job. Either way, I was certainly not impressed. There were several weeks during the build where either no one showed up, or maybe one guy showed up for a couple of hours. I rarely felt like my project was a priority for the team.

Stone Siding. This subcontractor was a nightmare. The first day they arrived I asked them why they were using thin staples to attach the rainscreen lathe rather than screws right to the studs as the manufacturer instructions require. Next thing I know they have packed up their equipment and left for the day. They did not speak English so I only found out later from Aaron that they left because they didn't like to be questioned. In hindsight, this was a red flag I should have acted on but the project had gone on so long that the weather was starting to get cold and I was worried we could not find a replacement sub before winter.

When they returned the next day to start working again, they literally did everything wrong with installing the rainscreen - They still missed half of the studs, they hung it oriented 90 degrees the wrong way, and they plugged up the ventilation on the top and bottom. I asked them to make sure to fully back-butter the stones but there is strong evidence they did not do this. For example at least half a dozen stones are already loose. When I questioned the head stonemason (the only one who spoke some English) he said he didn't really care because this project was "Mickey Mouse" for him.

On the last day of the stone work they decided to use my sunroom (which I would consider a finished space) as a workshop, covering it in stone dust, which they then proceeded to hose down at the end of the day, soaking all the wood. The double-glazed windows now have a thin layer of dust inside of them that will never come out.

So, overall the results were mostly acceptable, but the process was painfully long. If you hire this company I would suggest at a minimum to request alternate stonemasons.

Aaron and his crew completed our main floor renovation and we are incredibly happy with the results. Aaron is forthright and honest when providing quotes and answered all questions we had along the way. We would definitely recommend Brigadier Group Inc!