I met with and got quotes from four different companies before selecting Coast Mountain for our roof (which was old tar & gravel, and needed a new torch-on membrane - shallow angle roof, similar to a Vancouver Special). Coast was the cheapest of the estimates, but they were all quite close, what made my decision was that Brad spent far more time explaining how the product worked and would be applied than anyone else, down to the details of their routine, the inspections, and the application details, and their insurance and WCB details were better then other companies thanks to their commercial work.
The project was completed quickly, more quickly than I expected (perhaps 2 days?), with minimal mess. One tulip plant got squished which they immediately offered to replace :) In the post-project inspection we discovered some water pooling in one corner, which is the fault of the roof slant, not their work, but they're working with me now to add additional drainage and make sure the end result is perfect and guaranteed to last. I absolutely recommend working with Coast (and especially with Brad and Josh), and will use them again if I need a roof on another house.
- Approximate cost of services:
- $9,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Be sure to find out whether they employ their crew or subcontract - many just collect sales and farm out the work. Also ask the other companies for their opinion of their competition - they will raise interesting issues which need taken with a grain of salt but give you good questions to ask.
- Company Response
Jeff thanks so much for the testimonial. It was a pleasure to work with you and look forward to seeing you during our routine maintenance this coming fall. Please dont forget to call our office to book after Nov 15.
Thanks again and enjoy the rest of summer!
Brad Gordon