Ontario Downspout Service

Gutters & Eavestroughs
Vaughan ON L4K 3N2
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Pugman in Toronto
Pugman in Toronto
3 reviews Vaughan, ON
10/10

Eavestrough & Downspout Replacement

I had a great experience with this company. I live in Thornhill. The father (Harvey) and the son (Mark) were a joy to work with.
They went above and beyond 2 ways:
1) they put me at the top of the list because I had water coming into my basement
2) they also did a soffit repair during the trough install that had come up, at no extra charge.
When they initially met with me, they came up with a plan to improve water drainage away from my foundation:
1) we went from 3 to 5 downspouts, plus, the diameter of the downspouts was increased.
2) also we went with a 6" trough across the back of my house. Alot of times water had been flowing over the trough in heavy rains and right down the foundation wall.
3) downspout extension pipes on the ground level were increased significantly
The work was high quality. For example, the brackets were placed every 12 inches on the new troughs. The old troughs had brackets every 24 inches.
The work crew was polite and punctual. They were hardworking and the entire job was done in 1 day. They kept the job site clean.
In summary, if every company treated a customer like Ontario Downspout Service treated me and my wife, the world would be alot better place! Much thanks Mark, Harvey and crew!

Approximate cost of services:
$4,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

It was our absolute pleasure working with you. Thank you so much for the review. You were an amazing customer to work with. I hope that we have helped with the basement flooding. Look forward to working with you in the future. As always referrals to family and friends is greatly appreciated.