The Drapery Shop

Drapery & Curtains
Richmond Hill ON L4C 9M5
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HomeStars  >  Drapery & Curtains in Richmond Hill  >  The Drapery Shop  >  Customer service goes a long way
George from Whitchurch-stouffville
George from Whitchurch-stouffville
3 reviews Whitchurch-Stouffville, ON
10/10

Customer service goes a long way

Bought from them 2 years ago with good experience. (My purchase review: https://homestars.com/companies/2812512-the-drapery-shop/reviews/259384)

Recently we had some issues with one blind I think it's a design flaw (abeit small) from Hunter-Douglas, perhaps also because of the daily heavy usage, the chip connector on the pulling string often fell off.

I've discussed the situation with Faye and she took the time to contact the manufacturer for sending me the new connectors, as well as had her brother come to my place. He was able to install a quick fix to our satisfaction.

Thank you both!

Approximate cost of services:
$0.00
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Company Response

Hi George, Thank you so much for taking time to write us this nice review! Best wishes for you and your family!